Supportive Services Case Manager

Five Keys Schools and Programs•San Francisco, CA

20h•Onsite

About The Position

The Supportive Services Case Manager is responsible for providing housing-focused case management to San Francisco clients who received rapid rehousing rental assistance through the San Francisco Department of Housing and Homeless Services and other City departments. The Five Keys rehousing program team reports to our 821 Folsom Street offices in San Francisco. It is the responsibility of staff members to strive to raise the standard of professionalism to ensure the highest standards and opportunities are offered to our clients, partners, and fellow staff. This temporary position is expected to last from 3-6 months.

Requirements

Knowledge of and practice in applicable recovery models including harm reduction
The person must be comfortable, mature, and professional in interacting with diverse community partners, participants, and colleagues with diverse heritage and backgrounds
A friendly and calm personality with the ability to communicate clearly with participants, colleagues, and program partners
Excellent technological skills, proficiency in computer
Excellent data entry skills and proficiency in Microsoft Office, databases, intranet, and email, and able to learn and use internal and external database systems
Willingness and ability to grow professionally, be accountable, expand skills, and adapt to evolving school environments are required
Committed to the mission, vision, and values of Five Keys is necessary, along with an understanding of the challenges and needs of Five Keys participants
Ability to maintain strong and appropriate boundaries with personal identifying information when interacting with participants or community or program partners, and while at any site location or community or program partner site
Exceptional written communication skills; ability to express complex ideas with clarity and precision in written documents
Excellent interpersonal and organizational skills
Eagerness to learn new things and adapt to constantly changing circumstances
Ability to handle multiple deadlines and tasks simultaneously
Advanced problem-solving skills; tactfully address and resolve questions/concerns
Proven skills in facilitating groups and providing case management required
A minimum of five years experience in providing direct service to a similar population
Typically requires 2-3 years of successful experience working with the homeless and young adult population, or an equivalent combination of experience and education
Must wear provided PPE (Personal Protective Equipment) and adhere to all safety guidelines and requirements, when needed
Frequent talking and hearing conversations
Long periods of walking, sitting at a desk and/or computer station
Lifting items that weigh up to 25 lbs.; reaching, bending, carrying and stooping within the daily routine of tasks and activities
Submitting proof of clear TB results. Results dated within 60 days prior to hire date are acceptable

Nice To Haves

Proven track record of success in completing administrative tasks preferred
Experience successfully working with people representative of Five Keys students preferred
Experience with unhoused population preferred

Responsibilities

Provide housing navigation assistance to support participants with successfully moving into housing, including accompaniment and/or transportation to view available housing units, support with completing housing applications, requesting credit and background reports as needed
Provide assistance to participants with understanding tenants’ rights, paying rent on time directly to their landlord, how to communicate and navigate conflict with landlords and responsibilities and the requirements of their specific lease
Provide support services so that clients may stabilize their living situations, improve their mental and physical health, and increase their independence
Develop case management plans and connect clients with community and government resources to avoid loss of benefits and to increase the likelihood of housing stability
Make referrals and coordinate services that lead to increased housing stability, increased income, job placement assistance, and retention
Collaborate with the rental assistance provider to calculate rental assistance
Support participants with transitioning off of the Rapid Rehousing Rental Assistance program as quickly as possible while ensuring housing stabilization
Plan and facilitate group Life Skills sessions which may include, but are not limited, to topics such as budgeting, household finances, conducting a housing search, nutrition, working with landlords, tenants’ rights, health awareness, and healthcare navigation, and parenting if applicable
Maintain protocol and records of client feedback and grievances
Develops and maintains records on participating clients; documents case records and reviews reports; and compiles and analyzes data and prepares summary reports.
Ensure that case files meet both Five Keys case management standards and the Department of Homelessness and Supporting Housing (HSH) Administrative Duties
Timely input of client data and outcomes into systems required by Five Keys (including Apricot) and HSH, including the Online Navigation and Entry (ONE) system, and reporting via secure email
Provide monthly and quarterly reports of client activities as instructed by the Assistant Director of Housing Stability Programs
Data input may include enrollments, assessments, contacts, units of service, referrals, and case notes
Provide a welcoming and supportive environment for all clients and colleagues
Coordinate with CBOs and government organizations to establish connections to and on-site provision of client resources such as housing, public benefits, employment services, substance abuse treatment, etc.
Support all administrative tasks related to Five Keys Rehousing Programs
Provide information requested by the Five Keys Administration
Maintain accurate records and log all referrals made in Clarity and Apricot
Document any programmatic protocol violation accompanied by an incident form
Abide by Five Keys and HSH policies and procedures
Provide quality assurance regarding programming and overall Housing Case Management
Other duties as assigned

Benefits

Very low monthly costs for medical insurance
Dental, vision and life insurance premiums paid by Five Keys
Various pre-tax flexible spending accounts
Retirement account 403b
Generous time off
Annual reimbursement up to $100 towards gym membership, smoking cessation and weight loss programs
Annual reimbursement up to $50 towards annual athletic event participation and annual massage after 6 months of employment
FREE access to wellness-related apps
Employee Assistance Program
Comprehensive mental health care platform for you and your dependents