Coordinator - Supportive Services Case Manager

Harbor•Toledo, OH

5h•Onsite

About The Position

Harbor is seeking a competent professional to coordinate supportive services and CPST/TBS services to transition age youth (18-24 yrs old) in a permanent supportive housing environment who are at risk of homelessness. This position supports youth in developing skills for living independently, managing a household, and setting individualized educational and career goals. Harbor is a leading provider of mental health and substance use treatment for over 100 years, with 350+ clinical staff serving over 24,000 clients across multiple locations and in the community each year, offering services ranging from counseling, pharmacological management, primary care, psychological testing, case management, substance use treatment, residential services, and vocational programs.

Requirements

High School Diploma and 3 years of experience required.
Must be proficient in the use of technology, adept at Windows and Microsoft based programs and able to generate and interpret performance data.
Must successfully complete required training, before services are rendered, in basic competencies including, at a minimum, an understanding of mental illness or substance use disorder treatment and recovery, psychiatric and substance use disorder symptoms and their impact on functioning and behavior; how to therapeutically engage a person with mental illness or a person in substance use disorder treatment and recovery; crisis response procedures; an understanding of the community behavioral health system, social service systems, criminal justice system and other healthcare systems; de-escalation techniques and understanding how your own behavior can impact the behavior of others.
Must have a commitment to delivering excellent customer service.
Able to effectively supervise, provide participant focused services and motivate staff to achieve maximum results.
The skills required include strong and effective oral and written communication skills, organizational skills, and time management skills.
Must be willing to work nights and weekends as needed.
When applicable, non-licensed staff will be required to complete 20 hours of CEUs every 24 months.
CPR/First Aid and NCI/CPI Certifications required within 90 days of employment.

Nice To Haves

Bachelor’s degree in Counseling, Social Work, Psychology, Nursing or closely related behavioral/mental health field preferred

Responsibilities

Assists with creating an inspiring team environment with an open communication culture and is a champion for excellent customer care.
Exhibits leadership and works in a highly collaborative manner with all team members to provide a unified program approach to promote a cooperative atmosphere, acceptable/expected levels of efficiency and effectiveness of team members, and overall program operation and service success.
Provides direct services and supports to residents in developing and individualized service plan and achieving goals. and wellbeing.
Supports residents with appropriate referrals to agencies/programs in support of service plan.
Provides education and direct services to residents to promote independent living skills, achieving educational goals, exploring careers, and gaining employment.
Supports residents in problem-solving and resolving tenant issues to successfully maintain housing.
Follows permanent supportive housing model in providing support services to residents.
Works collaboratively with building management team to support program goals.
Follows emergency procedures and incident reporting to insure resident safety.
Supports resident meetings for input and supports a continual improvement process for delivering permanent supportive housing services.
Attends meetings with building management team to support coordinated service delivery.
Assists residents with meetings with building management team and supports residents in understanding lease, resident building expectations, to insure residents follow building rules.
Attends vocational staff, general staff, and other meetings as appropriate.
Keeps current with trends and developments related to essential job competencies, and demonstrates continued growth.
Must be willing to work flexible hours which may include evenings and/or weekends.
May be required to work at multiple sites, or provide services in the home or other community setting.
Meets billing expectations and follows agency requirements for documentation and service reporting.