Supportive Housing Worker

The Salvation Army Canada and Bermuda Territory•St. John's, NL

2d•CA$22 - CA$33•Hybrid

About The Position

The Ches Penney Centre of Hope supportive housing program is a long-term, support-based housing program designed to offer a stable living environment where residents will form relationships with support staff and work collaboratively to build housing stability, with a focus on maintaining personal health and well-being and fostering community and support systems. The Supportive Housing Worker will be responsible for implementing the programs and services that are a part of the supportive housing program in accordance with the program plan, contractual agreements, Salvation Army standards, best practices and identified resident needs. They will report directly to the Supportive Housing Manager.

Requirements

Diploma in social work preferred, or a related field (equivalent experience will be considered).
A minimum of 2 years of relevant experience in supportive housing, preferably in a non-profit community-based organization
Experience working with people experiencing homelessness, supportive housing environment preferred
Knowledge of housing and homelessness issues, including social determinants of health, trauma informed care, chronic homelessness, Housing First, Residential Tenancies Act, etc.
Extensive knowledge of other community agencies in St. John's
Experience in advocacy, coordination of services and crisis management
Valid CPR/First Aid certificate
Must provide a record of a recent Criminal History Check.
Strong interpersonal and leadership skills
Effective organizational and communications skills
Strong time management skills
Strong computer skills including a working knowledge of Microsoft Office and Microsoft Windows. Operating System (latest versions)
High standards of integrity and confidentiality
Ability to build and maintain relationships with residents, staff and external partners
Ability to manage and address complaints and solve complex problems
Group facilitation skills
Understanding of anti-oppressive practices and trauma-informed approach

Responsibilities

Participate in strategic and operational planning for the COH supportive housing program
Participate in the development, implementation, and regular review of policies, procedures, and forms for all supportive housing services, in conjunction with the Supportive Housing Manager
Provide administrative support to all supportive housing programs
Maintain all resident files and documentation in line with COH policies and procedures, ensuring all TSA accreditation and funder requirements are met
Respond to inquiries and complaints from supportive housing residents
Respond to incidents involving residents/staff and complete incident reporting process
Perform wellness checks as required, following processes outlined in COH policies and procedures
Develop and maintain appropriate professional relationships with staff, guests and community partners
Develop and maintain appropriate professional relationships and boundaries with residents
Participate in ongoing training and professional development
Participate in staff meetings, program evaluation, program development and other COH activities as assigned
Submit all required data and reports to Supportive Housing Manager in a timely manner
Support residents as they move into their units and provide initial orientation and safety information
Work collaboratively with residents to ensure basic needs (e.g., food, hygiene) are met and that their personal space is well maintained
Work with Supportive Housing Manager and community partners to review program referrals and complete initial assessments
Complete ongoing assessments with all residents on caseload
Develop individualized support plans with all residents on case load, including safety plans where required
Hold regular one-on-one meetings with residents on case load, focusing on individualized support plans and current needs
Participate in case conferences with COH staff, other providers and external partners, as needed
Participate in the design and delivery of appropriate skill-building groups, workshops, and one-on-one learning opportunities
Connect residents with appropriate community partners and service providers to meet individual needs
Accompany residents to appointments in the community, as needed
Organize social engagement and community building opportunities within COH
Ensure all resident documentation is complete as per COH policy
Conduct regular program evaluation efforts in conjunction with the Supportive Housing Manager.
Work with staff, management and residents to develop and maintain positive relationships with members of the community
Liaise with community case management teams and external service providers who participate in supportive housing resident support
Liaise with emergency response services, where required.
Implement appropriate safety and security procedures as necessary
Ensure that residents are aware of and trained in emergency and safety procedures
Ensure that all procedures, rules, and guidelines for the safety and security of residents and staff are strictly enforced and adhered to
Adhere to all health and safety policies and procedures in place; comply with all instructions from the employer concerning health and safety as per the Occupational Health and Safety Act
Anticipate, mitigate and communicate risk to staff and residents