Supportive Housing Worker

Canadian Mental Health Association Toronto Branch • Toronto, ON

21h • CA$54,943 - CA$60,203 • Onsite

About The Position

The Supportive Housing Worker provides direct, client-centered support to individuals living with mental illness who may also be experiencing homelessness or involved with the justice system. Working within a supportive housing environment, this role focuses on promoting recovery, independence, and stability by assisting clients with daily living skills, health and wellness activities, and community integration. The Supportive Housing Worker plays a key role in helping clients maintain safe, stable housing and achieve their personal recovery goals.

Requirements

• Degree/Diploma in Social Work, Social Services or related field in human services
• Experience providing community based direct service to adults with mental illness
• Knowledge of the Residential Tenancy Act and supportive housing (including knowledge of the Landlord and Tenant Board)
• Knowledge of the criminal justice system, concurrent disorders and issues affecting the homeless
• Knowledge of the Ontario Support Disability Program and Ontario Works
• Familiarity with homeless outreach initiatives and the shelter system
• Good written and verbal communication skills
• Ability to work effectively in a team as well as independently
• Ability to foster and maintain relationships with the corporate sector and community agencies
• Excellent interpersonal and conflict resolution skills
• Experience working with diverse communities
• Required to have a valid Ontario Driver’s License, access to a vehicle and insurance coverage.

Nice To Haves

• Personal experience with mental health challenges, whether firsthand or through a loved one, is considered an asset.

Responsibilities

• Conducting housing and needs assessments to determine eligibility and readiness.
• Supporting clients in developing and maintaining life skills (e.g., hygiene, budgeting, medication management, cooking, cleaning).
• Providing coaching, mentoring, and orientation to residents to promote successful tenancy and daily routines.
• Supporting clients in understanding their rights and responsibilities under the Residential Tenancies Act.
• Liaising with landlords, housing staff, and property managers to resolve tenancy concerns and ensure positive relationships.
• Assisting with move-ins, move-outs, and other housing transitions, acting as an Agent of the Landlord when required.
• Conducting regular unit inspections to ensure health and safety conditions are being kept.
• Responding to crisis calls and urgent issues reported by building or program staff, ensuring appropriate interventions and follow-ups are provided.
• Maintaining up-to-date and accurate case documentation within the program database, ensuring that client information, progress notes, and service records are consistently recorded.
• Collaborating with colleagues and community partners to coordinate care, share information appropriately, and identify opportunities for service improvement.

Benefits

• Health Care of Ontario Pension Plan (HOOPP), a predictable, secure monthly income upon retirement
• Comprehensive Group Health Insurance – Health, Dental, Vision, Paramedicals
• Short-term and Long-term Disability programs and life insurance to protect your income upon illness or injury
• Work-life balance and flexibility
• Annual Professional Development Funding for career learning and advancement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree