Supportive Housing Tenant Resource Counselor (TRC) -Per Diem

Boston Senior Home Care•Boston, MA

3d•Onsite

About The Position

The Per Diem Tenant Resource Counselor (PDTRC) is an on-site position in Supportive Housing sites contracted with housing authorities/privately owned housing developments. The role's primary goal is to assist all residents to age in place and make lifestyle changes that improve their quality of life. The PDTRC will support tenants in continuing to live safely and appropriately in their homes, facilitate linkages and referrals to community-based services, and monitor service delivery. This includes assisting residents with appointments, community referrals, coordinating services with external agencies, and arranging transportation and translation services. The PDTRC is also responsible for arranging and coordinating all supportive housing program activities. They work closely with the building's Resident Services Coordinator and/or building manager to identify residents needing Home Care or other services, and provide assistance with tenancy issues to prevent eviction. The incumbent identifies building issues and collaborates with partners. The PDTRC works with all residents, regardless of age, and coordinates activities and services for those whose independent living ability has been compromised. PDTRCs are based in select Boston Senior Home Care partner buildings and are called upon on a per-needed basis, not to exceed 15 hours per week (780 hours per year).

Requirements

BS or BA degree required in sociology, social work, gerontology or related field.
Six months or more years of experience in elder care case management required.
Must have demonstrated computer experience, and be able to perform basic data entry and effectively utilize MS Office Suite.
Must be able to work in the United States

Nice To Haves

Trained on Evidence Based classes and conduct trainings for the residents.
Ability to exercise appropriate judgment with tact and diplomacy both under normal and stressful situations.
Ability to maintain appropriate composure when faced with escalated situations and be able to successfully exercise conflict management skills effectively.
Interpersonal flexibility, initiative, teamwork, a customer service attitude and excellent oral and written communication skills.
Solid organizational skills.

Responsibilities

Serve as a resource person for the assigned Supportive Housing building by providing knowledge on consumer and government resources etc. to all residents while also promoting self-sufficiency and preserving dignity.
Develop and maintain positive relationships with on-site Supportive Housing partners including but not limited to building manager, assistant manager and maintenance.
Disseminate information to all residents by creating and maintaining monthly calendar of events and newsletter, and ensure information is offered in languages that target the primary cultural groups in the building.
Maintain a Supportive Housing office within the assigned building that ensures the security of confidential information.
Collect, report, maintain and analyze statistical information accurately and timely for both internal use and partners/funders requirements.
Analyze and utilize outcomes data as the basis for continuous program improvement.
Develop and implement outreach activities to identify residents who are in crisis (eviction, exploitation) and require intervention through community based referrals.
Plan and direct on and off-site creative social activities, workshops and educational programs. Examples include films, arts and crafts, games, outings and wellness activities.
Develop and implement procedures for engaging consumers in planning, implementing, leading and participating in activities.
Document resident interactions and maintain resident files in accordance with BSCH standards.
Perform other duties as assigned by Director of Community Housing.