Supportive Housing Services Case Manager

PILLARS INC•Appleton, WI

4d•$44,000 - $45,000•Hybrid

About The Position

From homelessness to coming home, Pillars provides shelter, support, and solutions to address the housing needs in our community. The Supportive Housing Case Manager’s focus is providing case management to individuals and families who have experienced homelessness and/or housing instability to identify client needs, establish individual case plans, and monitor client progress towards program goals of housing and income stability. The Diversion and Prevention program is one of several under the Supportive Housing umbrella with the specific goal of preventing client(s) from having to enter shelter by working with the individual or family to transition them from the place they are temporarily residing directly into another form of affordable, stable housing. The purpose of the Single Room Occupancy program is to provide affordable housing, supportive services and resource connections for a time limited-basis (24 months) to people in the Fox Cities who are in transition from shelter to permanent housing. The “It Takes A Village” (ITAV) program provides permanent supportive housing to chronically homeless individuals or those who have a history of homelessness and require a supportive housing environment in which to gain greater self-sufficiency and housing stability.

Requirements

Has passion for the mission of Pillars and displays agency values: Respect, Collaboration, Empowerment and Grit.
Bachelors in Human Services related field OR High School Diploma (or equivalent) with 5 or more years relevant experience
Minimum 2 years relevant experience preferred
Relevant experience could include: A strong understanding of barriers specific to persons experiencing homelessness
Experience working with survivors of domestic violence
Experience working with people facing mental health struggles and/or challenges with addictions
Knowledge of community resources available to families who are low income and/or experiencing homelessness
Experience with the Wisconsin Homeless Management Information System, Clarity
Possess and maintain a valid Wisconsin driver’s license and clean driving record (as determined by Pillars’ insurance carrier)
Ability to travel locally, with access to a reliable vehicle and personal auto insurance which meets Pillars minimum requirements for liability (100/300/100)
This position is expected to work inclusively and respectfully within a diverse community and practice civility in the workplace.
In addition, this position requires strong oral, written, interpersonal, and organizational skills, demonstrated integrity, and the willingness to work independently and as part of a collaborative team.
This position requires knowledge of Microsoft Office suite and related technologies.
The Housing Case Manager must act in accordance with Pillars policies and procedures, complete all required compliance training/continuing education within specified timeframe, and maintain a thorough knowledge of all internal operating procedures, as well as applicable laws and regulations.

Nice To Haves

Demonstrates exceptional relationship-building ability with volunteers, clients and consumers, tenants, agency partners, donors and potential donors, board and committee members.
Strong verbal and written communication skills at multiple levels: with volunteers, coworkers, board members, other community agencies, and vendors.
Ability to maintain confidential information and safeguard the security of information of Pillars and our clients.
Keep private information from unauthorized individuals, either within Pillars or others outside the organization.
Reacts and responds to complaints and solves problems.
Helps consumers and staff come to agreement and de-escalates charged situations.
Reacts quickly to assess the conflict and determine appropriate steps to resolve.
Remains calm and professional during high stress situations.
Cultural Awareness and Sensitivity to those you are serving.
Is mindful or conscious of similarities and differences between people from different groups.
Is respectful and accepting of the differences and strives to understand them.
Ability to flex schedule to occasionally respond to needs outside of normal working hours.
Takes initiative to seek out what needs to be done; responsible for attaining goals and following guidelines/procedures with minimal supervision or direction; strong sense of accountability and pride in work.
Demonstrates flexibility and the ability to adapt to changing situations/expectations.
Identifies and resolves problems in a timely manner.
Gathers and analyzes information skillfully.
Develops alternative solutions.
Works well in group problem-solving situation; remains calm when dealing with emotional topics.
Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; able to read and interpret written information and use a tablet or smartphone.

Responsibilities

Provide primary crisis problem solving and intervention.
Builds and maintains a strong connection with all clients using a strength based, trauma informed approach.
Acts with a sense of urgency and requires ability to problem solve while displaying mental agility to quickly support clients in finding housing to avoid entry to shelters.
Completes thorough assessments to mutually establish goals for a clients tenure.
Serves as an advocate for participants across systems when the need arises.
Refers clients to appropriate community resources and serves as a broker between resources.
Conducts Housing Search and Placement activities and builds relationships with private landlords to improve housing resources available to Pillars clients.
Manages records, both paper and electronic, as well as grant documentation for those that are utilizing Pillars services.
Manages participants funded accommodation and services, including the preparation of correspondence and statistical data.
Represents agency in community or in interagency activities and other community events.
Works with appropriate school district to enroll children in school and connect to the appropriate services within the community, including early childhood programs such as Head Start, Part C of the Individuals with Disabilities Education Act, and McKinney Vento education services.
Other duties as assigned.