Case Manager - Permanent Supportive Housing

Serving Seniors • San Diego, CA

22h • Onsite

About The Position

The HSS Case Manager works independently and collaboratively with a multi-disciplinary team to ensure excellent service provision to older adults 55 and over. The HSS Case Manager provides older adults with individualized social services, physical and mental health services, referrals to community partners, and general support for healthful daily living. Serving Seniors helps San Diego County’s low-income seniors overcome poverty through whole-person, wraparound support including meals, housing, health and social services, and enrichment activities. Our Mission: Helping seniors in poverty live healthy and fulfilling lives. Our Vision: All seniors, regardless of income, are able to thrive, engage in their communities, lead purposeful lives, and have a place they call home. Our Core Values: Advocacy, Person-Centered, Integrity, Compassion & Empathy, Impact, Intentional Involvement. Serving Seniors has received the San Diego Union-Tribune’s Top Workplaces Award nine out of the ten years the awards program has taken place, and most recently for six years in a row from 2019-2025.

Requirements

• Bachelor’s degree preferred or equivalent combination of education and experience sufficient to successfully perform the key accountabilities of the job; may require degree in specialized field, e.g., social work.
• Bilingual Spanish preferred.

Nice To Haves

• Excellent analytical, verbal, and written communication skills; ability to establish rapport.
• Strongly defined sense of professional boundaries.
• Ability to think critically, solve problems creatively, and effectively assist clients in difficult situations.
• A positive attitude, desire to learn and grow, and aspirations to lead.
• Ability to maintain professional capacity during crisis situations.
• Demonstrates integrity, honesty, a sense of responsibility, ability to use good judgment and maintain confidentiality.
• Ability to work independently as well as within a team-based approach, multi-task, and set priorities to meet deadlines.
• Possesses excellent organizational skills.
• Ability to work collaboratively with both internal and external partners.
• High level of proficiency in web-based systems, Microsoft Office, and other client Record Management systems.

Responsibilities

• Provides intensive case management services to clients, from intake to placement in permanent supportive housing, including access to social services, health education, mental health services, dental services, housing counseling, navigation, and other supportive services, as needed, during case management visits.
• Works collaboratively with multi-disciplinary team, including the San Diego Housing Commission, to facilitate client support.
• Provides day-to-day coordination to aid clients transition from homelessness to housing stability.
• Develops a thorough understanding of the Coordinated Entry System (CES) and Clarity.
• Interfaces with property management to assist with conflict resolution, tenancy issues, and provide eviction prevention services.
• Connects clients to both in-house and community resources.
• Provides information on community health and welfare resources and acts as a liaison between community service providers and clients, including referrals to Serving Seniors Health Educators.
• Updates and manages community resources listings.
• Adheres to established policies and procedures, provides excellent customer service, and demonstrates ability to work in an inter-disciplinary setting.
• Provides advocacy and outreach to the community and fellow stakeholders.
• Manages a caseload dependent upon both walk-in and appointment hours.
• Demonstrates commitment to the values, vision, and mission of Serving Seniors.
• Develops and implements a plan of care for clients’ unmet needs including supportive referrals to other community-based agencies.
• Conducts Universal Senior Assessment as applicable.
• Represents Serving Seniors at community meetings specific to older the adult population.
• Effectively communicates with multidisciplinary team members through regular coordination.
• Recognizes how individual performance affects overall agency goals and objectives.
• Completes efficient, timely and accurate documentation of all client efforts, interactions, referrals, and data entry into various software programs (Case Worthy, Teams).
• Complies with budgetary guidelines.
• Performs other duties as assigned.

Benefits

• Comprehensive benefits package
• Serving Seniors pays 100% of employees medical & dental coverage (For employees who qualify for benefits)
• Paid holidays and paid time off to all employees
• A floating holiday to all employees
• Up to a 3% match on 403(b) retirement plans, to all employees

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree