Permanent Supportive Housing Case Manager

SAN ANTONIO METROPOLITAN MINISTRY Inc•San Antonio, TX

6h•$42,000 - $45,000•Hybrid

About The Position

The Permanent Supportive Housing Case Manager is an experienced, social services professional responsible for field-based, direct client services including high-quality, comprehensive, and intensive case management services to families and individuals who have experienced chronic homelessness. The selected candidate will focus on stabilizing clients upon program entry, ensuring their needs are identified and met as appropriate (e.g. education and employment to increase financial independence, connections to wellness resources, primary physical and mental health, life skills, etc.). Over time, it is expected that the Permanent Supportive Housing Case Manager will build trusting relationships with program participants which will enable them to maintain housing and reach personalized goals. The overall goal is to maximize housing stability for program participants, and to put measures in place to prevent them from returning to homelessness.

Requirements

Bachelor’s Degree in Social Work or related field
Demonstrated knowledge and/or experience with housing and case management techniques
Demonstrated knowledge and/or experience with trauma-informed care
Demonstrated knowledge and/or experience with housing first
Demonstrated knowledge and/or experience with motivational interviewing
Demonstrated knowledge and/or experience with crisis intervention techniques
Demonstrated knowledge and/or experience with harm reduction strategies
Demonstrated knowledge and/or experience with critical time intervention
Strong interpersonal skills
Strong organizational skills
Strong communication skills
Strong computer literacy skills
Strong attention to detail
Accuracy
Capable of meeting deadlines
Ability to read, analyze, and interpret business periodicals, professional journals, technical procedures, and/or governmental regulations
Ability to write business correspondence, and policies
Ability to effectively present information and respond to questions from employees, prospective employees, and the general public
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
Valid Texas Driver's License
Good driving record
Reliable transportation
Proper insurance coverage on automobile used for work
Ability to operate a computer, copier, fax machine, and a telephone with intercom
Ability to work in Microsoft Windows XP and Office Suite applications
Willingness to learn new programs and applications
Ability to follow instructions
Ability to think conceptually
Ability to set priorities
Ability to interface effectively with staff
Ability to coordinate work requirements
Ability to handle several projects simultaneously
Ability to work conscientiously without supervision
Excellent written communication skills
Excellent verbal communication skills
Excellent interpersonal communication skills
Public speaking ability
Ability to maintain strict confidentiality
Ability to interact well with all constituencies
Ability to work independently
Ability to be flexible in providing assistance as needed

Nice To Haves

Two-years of case management experience
Experience using the Homeless Management Information System (HMIS)
Experience working in homeless services
Experience working in mental health
Experience working with substance use/ co-occurring disorders
Experience working with vulnerable populations
Bilingual (Spanish)

Responsibilities

Provide field based, case management services focused on independent living skills, housing stabilization, budgeting and financial literacy, community integration, problem solving, developing coping skills, etc.
Offer guidance and support throughout the housing search process, application and lease signing, move-in, and housing stabilization.
Provide strengths-based, client-driven case management that facilitates individualized service plans addressing short-term and long-term goals.
Utilize evidence-based practices in service delivery such as Trauma-Informed Care, Housing First, Motivational Interviewing, Harm Reduction, and Critical Time Intervention.
Work collaboratively with clients to develop and update housing stability plans, based on assessments conducted, to assist participants to obtain or maintain permanent housing.
Conduct crisis assessments and interventions or facilitate connections to appropriate resources.
Utilize a variety of interventions to assist participants with overcoming barriers to housing stability, including increasing income and benefits.
Advocate on behalf of program participants with landlords to overcome any issues or challenges to securing and maintaining suitable housing.
Participate in case conferencing, staff meetings, and training.
Maintain face to face contact with clients, bi-weekly at a minimum, to review case plan and ensure compliance with program policies and procedures. Other case management contacts will be necessary, and frequency/intensity of work with clients will be determined by individual need and progress.
Maintain accurate documentation of case management services as set forth by the program contract and SAMMinistries’ policies, including compliance with HIPAA policies and practices.
Complete intake, assessment, service plans in coordination with client and within the documentation standards set forth by the program contract and SAMMinistries.
Establish goals, priorities and timelines on a regular basis, ensuring timely and efficient management and completion of all tasks.
Communicate challenges with the Permanent Supportive Housing Program Manager and/or the Vice President of Supportive Housing.
Attend staff meetings and participate in organization-wide planning activities.
Handle other tasks assigned by the Permanent Supportive Housing Program Manager and/or the Vice President of Supportive Housing.
Keep up to date on compliance best practices and applicable government legislation by reading industry publications, attending workshops, seminars, and conferences.
Undertake all activities with the highest ethical standards.