Supportive Housing Manager
About The Position
The Supportive Housing Manager oversees the day-to-day operations of the permanent supportive housing programs. This role involves direct supervision of Case Managers, the Housing Location Specialist, and the Peer Advocate. The manager is responsible for scheduling, fostering a positive staff development culture, enforcing agency policies, and assisting with reports and program audits. They also participate in Coordinated Access Network meetings, ensure safety, maintain program statistics, and manage Quality Assurance to meet funder requirements. Collaboration with staff on apartment maintenance and distribution of household goods is also a key part of the role.
Requirements
- Master’s or Bachelor’s degree preferred in social work, human services or related field and 3-5 years relevant work experience
- Commitment to Housing First, Harm Reduction, Person-Centered, and Consumer-Choice models of care
- Excellent interpersonal and written communication skills
- Compassionate concern for those who are homeless
- Experience providing direct supervision to staff
- Valid driver's license, insurance and reliable means of transportation
- Ability to handle stressful situations and a fast-paced environment
- Experience with computers and proficient typing skills
- Ability to complete necessary paperwork and maintain employee files
- Knowledge of Microsoft Office 365 suite
Nice To Haves
- Bilingual/Bicultural (English/Spanish)
Responsibilities
- Provide direct supervision of Permanent Supportive Housing Case Managers, the Housing Location Specialist and the Peer Advocate
- Arrange the scheduling of direct reports to meet the needs of clients and agency operations
- Provide a welcoming environment and a culture of positive staff development
- Enforce compliance of agency policies
- Assist the Director of Programs with reports and program audits
- Participate in Coordinated Access Network meetings as requested by the Director of Programs
- Ensure safety of staff, clients, and visitors
- Maintain program statistics, such as general program demographics, utilization, rent status, case manager productivity, client income source, and incidents of all types
- Manage Quality Assurance to ensure high-quality service delivery in compliance with all funder requirements
- Collaborate on the maintenance of housing client’s apartments with Housing Location Specialist
- Collaborate on the distribution of household goods to clients with Housing Case Managers
- Be knowledgeable regarding resources and issues affecting our target population
- Other duties as needed/assigned
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What This Job Offers
Job Type
Full-time
Career Level
Manager
