Supportive Housing Manager
ImmaCare Inc.•Hartford, CT
•$63,000 - $65,000•Hybrid
About The Position
The Supportive Housing Manager oversees the day-to-day operations of the permanent supportive housing programs. This position involves time in the office completing paperwork and maintaining employee and client files, conducting bi-weekly staff meetings, supervision & trainings, and meeting with other service providers as needed. The role requires managing quality assurance to ensure high-quality service delivery in compliance with all funder requirements.
Requirements
- Master’s or Bachelor’s degree preferred in social work, human services or related field
- 3-5 years relevant work experience
- Commitment to Housing First, Harm Reduction, Person-Centered, and Consumer-Choice models of care
- Excellent interpersonal and written communication skills
- Compassionate concern for those who are homeless
- Experience providing direct supervision to staff
- Valid driver's license, insurance and reliable means of transportation required
- Ability to handle stressful situations and a fast-paced environment
- Experience with computers and proficient typing skills
- Ability to complete necessary paperwork and maintain employee files
- Knowledge of Microsoft Office 365 suite
Nice To Haves
- Bilingual/Bicultural (English/Spanish)
Responsibilities
- Provide direct supervision of Permanent Supportive Housing Case Managers, the Housing Location Specialist and the Peer Advocate
- Arrange the scheduling of direct reports to meet the needs of clients and agency operations
- Provide a welcoming environment and a culture of positive staff development
- Enforce compliance of agency policies
- Assist the Director of Programs with reports and program audits
- Participate in Coordinated Access Network meetings as requested by the Director of Programs
- Ensure safety of staff, clients, and visitors
- Maintain program statistics, such as general program demographics, utilization, rent status, case manager productivity, client income source, and incidents of all types
- Manage Quality Assurance to ensure high-quality service delivery in compliance with all funder requirements
- Collaborate on the maintenance of housing client’s apartments with Housing Location Specialist
- Collaborate on the distribution of household goods to clients with Housing Case Managers
- Be knowledgeable regarding resources and issues affecting our target population
- Other duties as needed/assigned
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What This Job Offers
Job Type
Full-time
Career Level
Manager
