Supportive Housing Case Worker - Bridgeport

New Reach•Bridgeport, CT

2d•Hybrid

About The Position

New Reach provides supportive housing services to individuals and families who are at imminent risk of homelessness or are actively experiencing homelessness in the greater Bridgeport community. These services are primarily for low-income individuals and families affected by significant and persistent mental health, substance use, or HIV/AIDS. The housing caseworker serves as the first point of contact, offering support, advocacy, housing counseling, and community linkages to achieve housing stabilization. Other populations or housing support services may be assigned as secondary purposes when needed.

Requirements

BA/BS in Human Services or related field, OR associate's degree and 2 years of human services experience, OR recovery support specialist certification with 2 years of human experience.
Valid driver's license and access to reliable transportation with proof of insurance.
Highly motivated, with excellent interpersonal, oral, and written communication skills.
Ability to provide intensive and comprehensive services to households experiencing homelessness, including advocacy and mediation skills.
Ability to work independently and as part of a team, to support the mission of New Reach.
High level of organizational skills to prioritize and manage multiple projects simultaneously.
Proficiency in Microsoft Outlook, Word, Excel, and Power Point.

Nice To Haves

Experience with housing, housing law, and provision of services to the identified population.
Experience working with individuals affected by mental health, substance use, HIV, or health conditions.
Bilingual in Spanish, both written and oral.

Responsibilities

Accept referrals from local and regional sources including 211, the Coordinated Access Network (CAN), and community medical case managers.
Complete program intakes, including initiating contact with referred households, describing program services, and conducting comprehensive, strengths-based assessments of needs for housing and health stabilization.
Co-create person-centered goal plans with clients and other involved parties.
Provide home and community-based case management services to address unmet housing and health needs through direct support, coaching, mentoring, crisis intervention, life skills training, advocacy, and linkages to community resources.
Engage with property managers/owners to provide information on service components, advocate for housing rights, and mediate housing concerns.
Assist clients with stabilizing housing, including affordable housing search, tenancy skill building and responsibilities, fiscal preparedness for independent rent payment, and housing maintenance.
Assist clients in identifying unaddressed needs and encourage engagement in integrated support/services related to benefits, employment and income, education, housing, medical conditions, mental health, substance use, HIV, family/community-based supports, and mainstream services.
Refer and support engagement in appropriate services to meet household needs.
Work collaboratively and maintain positive, professional communication with program partners including client's household members, natural support networks, property owners/managers, housing authorities, legal entities, and community providers to support housing retention and stability.
Utilize the statewide HMIS database, Google Sheets, and Smartsheet to document HUD assessments, case notes, services, financial requests, and client outcomes in compliance with standards and expectations.
Maintain timely and accurate documentation for all client files per agency policy, procedures, and funder requirements, including assessments, goal plans, client services, referral outcomes, housing inspections, rental assistance, and case notes.
Participate in internal, local, regional, and statewide meetings as assigned.
Develop a strong community profile with the homeless services, mental health, substance use, and/or HIV/AIDS community as an advocate for clients.
Perform other duties as assigned to ensure successful operations.