Case Manager, Supportive Housing

Family & Children's Agency•Norwalk, CT

1d•$46,000 - $48,000•Hybrid

About The Position

The Case Manager will play a key role in supporting formerly homeless individuals as they transition into and maintain stable housing. This position focuses on helping tenants identify and secure safe, affordable housing and provides ongoing support to ensure long-term housing stability. The Case Manager will link clients with community resources, assist with budgeting, tenancy requirements, and communication with landlords, and empower clients to reach personal goals and greater self-sufficiency. This role emphasizes a strengths-based approach—focusing on each client’s unique capabilities to promote confidence and independence.

Requirements

Bachelor’s degree in human services or social-work related field (or equivalent experience)
Experience working with individuals experiencing homelessness, mental health challenges, and/or substance use disorders.
Valid driver's license and access to a personal vehicle for regional and statewide travel.

Responsibilities

Assist clients throughout the housing process, from application to lease-up.
Ensure clients understand and comply with lease terms and Fair Housing laws.
Develop individualized service plans and track client progress.
Link clients to community resources, benefits, and support programs.
Provide crisis intervention and coordinate care as needed.
Maintain accurate and up-to-date case files and data systems.
Facilitate tenant meetings or groups to build community and reduce isolation.
Collaborate with landlords, agencies, and internal teams to support housing stability.