Supported Services Specialist (69482)
About The Position
The Supported Services Specialist provides direct support and internal case management for individuals with disabilities participating in Garten Services programs. This position supports individuals in developing, maintaining, and strengthening skills related to daily living, community inclusion, vocational readiness, and employment-related goals in alignment with their Individual Support Plan (ISP), Vocational Rehabilitation (VR), or other funding requirements. This role is responsible for maintaining accurate documentation, coordinating with internal and external partners, and delivering direct support services in Day Break program, community, and employment-related settings as assigned. The Supported Services Specialist I models Garten’s Mission, Vision, and Values and acts as a positive role model to individuals supported, coworkers, and community partners.
Requirements
- Minimum 2 years' experience working with or providing services to individuals with disabilities
- An associate's degree in rehabilitation, social work, social sciences, communication, or a related field may substitute for experience
- Valid driver's license, acceptable driving record, and proof of current vehicle insurance.
- Excellent verbal and written communication skills.
- Strong customer service and interpersonal skills.
- Ability to maintain accurate documentation and meet deadlines.
- Ability to work independently and as part of a team
- Ability to organize, prioritize, and manage multiple responsibilities.
- Ability to model positive work behaviors and support skill development.
- Ability to maintain confidentiality and professional boundaries.
- Basic computer skills, including the use of Microsoft Word, Excel, Outlook, and electronic documentation systems.
- Ability to read, write, speak, and understand English.
Nice To Haves
- Conversational Spanish
- American Sign Language (ASL)
Responsibilities
- Provides direct support to individuals with disabilities in Day Break program, community, and employment-related environments in accordance with individual plans and goals
- Maintains internal case management for assigned caseload, including documentation such as progress notes, case notes, safety plans, billing records, and other required records
- Implements, documents, tracks, and reports progress toward ISP, VR, or program goals
- Assesses individual skills, interests, strengths, and support needs to inform service delivery
- Provides skill-building, coaching, and motivational support to promote independence, community participation, and vocational readiness
- Responds in a timely manner to individual support needs, including on-the-job or in-the-moment support when required
- Acts as a liaison with funding sources, community partners, employers (as assigned), residential providers, families, and circles of support
- Participates in and may facilitate Individual Support Plan meetings, team meetings, and interdisciplinary team (IDT) meetings as assigned
- Ensures all recordkeeping for assigned caseload is current, accurate, and completed within required timelines
- Ensures confidentiality of individuals receiving services
- Ensures compliance with Garten policies, safety standards, and applicable regulations
- Administers medications and maintains Medication Administration Records (MARs) when trained and authorized
- Provides personal care assistance as needed, including restroom support and assistance with mobility
- Assists with transportation of individuals as required, including driving agency or personal vehicles
- Acts as a positive role model and contributes to a safe, respectful, and inclusive service environment
- Communicates regularly with team members to ensure coordinated and consistent service delivery
- Assists with planning and supporting program, recreational, or community-based activities
- Maintains required trainings, certifications, and continuing education.
- Assist with inventory and maintenance of program supplies and materials.
- Provides feedback and input on service improvements, workflows, and processes.
- Participates in committees, meetings, or work groups as assigned.
- Performs other related duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
