Support Worker- Regular Full-Time

Smithers Community Services Association • Smithers, BC

5d • Onsite

About The Position

Smithers Community Services Association (SCSA) is a non-profit organization established in 1973, dedicated to supporting residents of Smithers and surrounding communities through impactful programs. With an annual budget of $5 million and approximately 70 staff, SCSA aims to create a diverse and inclusive community where individuals are embraced and empowered. The organization's mission is to cultivate safe and inspiring environments that promote community service and Reconciliation, enriching lives and fostering a brighter future. SCSA operates with values of honesty, integrity, accountability, and professionalism, seeking individuals who share these principles to contribute to meaningful and enduring impact. This specific role is within the Goodacre Place Supportive Housing program, a 22-unit project offering long-term tenancies and emergency stays for individuals experiencing or at risk of homelessness. In partnership with BC Housing and the Town of Smithers, Goodacre Place provides affordable housing, meals, case planning, social activities, and training. The units are bachelor-style for single occupancy, with two being wheelchair accessible. Eligibility requires individuals to be experiencing or at risk of homelessness.

Requirements

• Some training and experience in a similar position or a combination of relevant training and experience an asset.
• Knowledge of harm reduction principles, crisis de-escalation strategies, and violence prevention protocols.
• Knowledge of and/or experience with people who are experiencing homelessness and homelessness related issues.
• Knowledge and experience working with trauma and crisis management.
• Proficient computer skills, including working knowledge of Microsoft Office applications (Word, Excel, Outlook) and general computer literacy for documentation, email communication, and data entry.
• Able to effectively engage with multi-barrier adult clients; employ crisis intervention skills and active listening skills.
• Ability to support tenants with daily living skills, including cleaning, and maintaining safe program spaces.
• Skilled in building respectful, inclusive, and supportive relationships with residents.
• Ability to monitor program spaces and respond appropriately to health, safety, or behavioral concerns.
• Strong communication skills to interact effectively with tenants, staff, and external service providers.
• Teamwork skills to follow guidance and direction from the Site Manager, and collaborate with colleagues.
• Physical ability to perform facility tasks, including room setup, cleaning, and lifting up to 10 kg.
• Apply solid personal boundaries and limit setting.
• Must be legally authorized to work in Canada
• Understand and be committed to terms of confidentiality and sign a pledge of confidentiality.
• Undergo a Criminal Record Check
• Possess a valid Class 5 Driver’s License.

Nice To Haves

• Knowledge of First Nations culture an asset.
• Holds or willing to obtain First aid & CPR, Non-Violent Crisis Intervention, Naloxone training, Food Safe.

Responsibilities

• Provides harm reduction-based supports, including distribution and recovery of supplies, and assists and coaches tenants with daily living activities such as cleaning, decluttering, laundry, and maintaining safe and healthy living environments.
• Conducts case planning and tenant needs assessments under the guidance of the Site Manager, supporting the implementation of care plans that promote housing stability, health, and independence.
• Facilitates access to local health, substance use, and social services by connecting tenants to community resources and supporting participation in education, employment, and life skills programs.
• Builds positive and respectful relationships with tenants, models inclusive and professional communication, and uses trauma-informed, non-violent approaches to de-escalate crisis situations.
• Assists with front desk and site security duties including tenant check-ins, access monitoring, and implementation of safety measures.
• Ensures accurate and timely documentation in all record management systems, including daily logs, incident reports, and resident files, in accordance with BC Housing and organizational standards.
• Works under the guidance and direction of the Site Manager to implement site policies, support daily operations, and contribute to the overall safety and wellbeing of the housing community.
• Participates in training, seminars, and professional development as required, and performs other related duties or special assignments as directed by the Site Manager to support program objectives and organizational goals.

Benefits

• Comprehensive Extended Health Care, including vision, dental, and counselling services (up to $1,500 coverage).
• Life Insurance and Long-Term Disability coverage.
• Registered Retirement Savings Plan (RRSP) available after 1 year of service.
• Personal days and paid vacation entitlement.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed