IS Support Technician (Regular)

City of Vernon•Gaylord, MI

8d•CA$40•Onsite

About The Position

Reporting to the Manager, Enterprise Support, this position provides basic to intermediate technical support for end users and a variety of general and specific network, PC, and peripheral-related troubleshooting and repairs. All persons employed by the City of Vernon will be required to assist the City in providing emergency services. Duties assigned during an emergency may differ from regular duties.

Requirements

Completion of A+ certification or recognized post-secondary program in information technology.
Minimum three years’ current experience supporting Microsoft products and computer hardware in a technical capacity.
Valid British Columbia Class 5 Drivers License.
Ability to exercise mature judgement regarding confidential and sensitive information.
Possesses practical knowledge and experience with current Windows Operating Systems and programs.
Working knowledge of PC based peripheral devices.
Considerable knowledge and experience with computer and related software and general office equipment.
Considerable experience troubleshooting hardware and software issues.
Exceptional interpersonal and communication skills with a commitment to teamwork and customer service.
Ability to work with minimal supervision.
Ability to obtain and maintain an acceptable criminal record check.
Ability to obtain and maintain RCMP Secret Security Clearance.

Nice To Haves

Peripheral troubleshooting experience.
Hardware certification from various tier one vendors.
Microsoft Entra ID and Intune experience.
VOIP knowledge.
Microsoft "365" Certified - minimum one Certification

Responsibilities

Provides basic and intermediate technical support including but not limited to: repairing and setting up computer hardware, software, and user profiles.
Performs local and network administrator tasks including but not limited to: active directory administration, restarting services, and editing basic file and folder access permissions.
Assists in supporting the City’s network infrastructure and all connected devices.
Provides identified expertise and service to staff and elected officials using well-developed communication, discretion, and interpersonal skills.
Documents all procedures and technical resolutions as required.
Performs deployments and implementations of technical products and programs for the City.
Assists with the coordination and delivery of training for end users.
Updates departmental asset tracking and inventory data.
Assists with providing basic coverage of duties for the Enterprise Support Team as required.
Performs other related duties as assigned.