Support Worker- Casual/On-Call

Smithers Community Services Association • Smithers, BC

7d • Onsite

About The Position

Smithers Community Services Association (SCSA) is a non-profit organization established in 1973, dedicated to supporting residents of Smithers and surrounding communities. With an annual budget of $5 million and approximately 70 staff, SCSA focuses on delivering impactful programs through a vision of creating a diverse and inclusive community where every individual is embraced and empowered. Their mission is to cultivate safe and inspiring environments that promote community service and Reconciliation, enriching lives and fostering a brighter future for all. SCSA centers community voices through an equity lens, supporting individuals in reaching their full potential. They value honesty, integrity, accountability, and professionalism. This casual/on-call Support Worker position offers an opportunity to make a meaningful and enduring impact.

Requirements

• Some training and experience in a similar position or a combination of relevant training and experience an asset.
• Knowledge of harm reduction principles, crisis de-escalation strategies, and violence prevention protocols.
• Knowledge of and/or experience with people who are experiencing homelessness and homelessness related issues.
• Knowledge and experience working with trauma and crisis management.
• Proficient computer skills, including working knowledge of Microsoft Office applications (Word, Excel, Outlook) and general computer literacy for documentation, email communication, and data entry.
• Able to effectively engage with multi-barrier adult clients; employ crisis intervention skills and active listening skills.
• Ability to support tenants with daily living skills, including cleaning, and maintaining safe program spaces.
• Skilled in building respectful, inclusive, and supportive relationships with residents.
• Ability to monitor program spaces and respond appropriately to health, safety, or behavioral concerns.
• Strong communication skills to interact effectively with tenants, staff, and external service providers.
• Teamwork skills to follow guidance and direction from the Site Manager, and collaborate with colleagues.
• Physical ability to perform facility tasks, including room setup, cleaning, and lifting up to 10 kg.
• Apply solid personal boundaries and limit setting.
• Must be legally authorized to work in Canada
• Understand and be committed to terms of confidentiality and sign a pledge of confidentiality.
• Undergo a Criminal Record Check
• Possess a valid Class 5 Driver’s License.

Nice To Haves

• Knowledge of First Nations culture an asset.
• Holds or willing to obtain First aid & CPR, Non-Violent Crisis Intervention, Naloxone training, Food Safe.

Responsibilities

• Provides harm reduction-based supports, including distribution and recovery of supplies, and assists and coaches tenants with daily living activities such as cleaning, decluttering, laundry, and maintaining safe and healthy living environments. Encourages tenants to participate in maintaining their rooms and shared spaces to foster responsibility and community engagement.
• Conducts case planning and tenant needs assessments under the guidance of the Site Manager, supporting the implementation of care plans that promote housing stability, health, and independence.
• Facilitates access to local health, substance use, and social services by connecting tenants to community resources and supporting participation in education, employment, and life skills programs. Assists tenants in obtaining income and disability benefits, pensions, government identification, and banking services as appropriate.
• Builds positive and respectful relationships with tenants, models inclusive and professional communication, and uses trauma-informed, non-violent approaches to de-escalate crisis situations. Monitors program spaces, applies violence prevention and emergency protocols, conducts wellness checks, and responds to critical incidents in accordance with policy.
• Assists with front desk and site security duties including tenant check-ins, access monitoring, and implementation of safety measures. Supports meal preparation and service (cold breakfast and hot dinner), and assists in cleaning resident rooms, short-stay rooms, kitchens, common areas, staff-only spaces, laundry, and facility grounds as required. Adheres to all health, safety, and emergency procedures, including universal precautions, and collaborates with supervisors and the leadership team to maintain shared safety and care plans.
• Ensures accurate and timely documentation in all record management systems, including daily logs, incident reports, and resident files, in accordance with BC Housing and organizational standards. Maintains confidentiality and accuracy in all communications and record-keeping.
• Works under the guidance and direction of the Site Manager to implement site policies, support daily operations, and contribute to the overall safety and wellbeing of the housing community. Attends staff meetings and actively participates in discussions, presentations, and minute taking as required.
• Participates in training, seminars, and professional development as required, and performs other related duties or special assignments as directed by the Site Manager to support program objectives and organizational goals.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed