Support Worker - CYF

Luzerne County•Wilkes-Barre, PA

9d•$30•Onsite

About The Position

The Social Service Aide 3 is utilized by a unit of caseworkers and a supervisor to provide a wide variety of services. The primary work of the employee in this position centers on implementing various services identified in a Family Service Plan developed uniquely for each family. The Aide 3 will be required to understand the overall goals and objectives with the families that are accepted for services. The Social Service Aide 3 is responsible for providing direct personal services to children and families accepted for services with Luzerne County Children and Youth Services, a public-child welfare agency.

Requirements

One year as a County Social Services Aide 2
Graduation from high school, or its equivalency, and three years of experience in public contact work in a human services agency which included one year of experience in interviewing and obtaining information
An associate's degree in sociology, social welfare, psychology, gerontology, criminal justice, or other related social sciences and one year of experience in a human services agency
Any equivalent combination of experience and training.
Be a resident of Pennsylvania.
Be eligible for selection in accordance with merit system employment regulations.
Absence of any discipline above the level of written reprimand during the 12 months preceding the closing date on the posting.
Last due overall regular or probationary performance evaluation was higher than unsatisfactory.
Seniority - a minimum of one year in the next lower class(es) by the closing date of this posting 07/21/2026.
Knowledge of interviewing methods and techniques.
Knowledge of community resources.
Knowledge of normal and dysfunctional behaviors.
Knowledge of federal, state and county rules, regulations, policies and procedures.
Knowledge of office practices and procedures.
Ability to evaluate and analyze information obtained through interviews and general observation, reports, records, and other sources and to provide information to clients, families and social service and/or administrative staff.
Ability to establish and maintain positive working relationships with clients, families, agency staff and other community agencies.
Ability to implement developed training programs.
Ability to follow oral and written instructions.
Ability to assign and review the work of paraprofessional and clerical staff.
Ability to communicate effectively both orally and in writing.
Have some knowledge of child development.

Responsibilities

Work closely with and take direction from the unit supervisor regarding work assignments to assist families in attaining goals in their Family Service Plan.
Meet with the supervisor and caseworker together at least once a month to discuss safety issues and FSP compliance for families the Aide 3 is assisting.
Identify safety issues and assist the caseworkers within the unit to provide appropriate community resource referrals.
Enhance existing skills by participating in in-service training and other training that is relevant to the job functions. Complete a minimum of twenty hours of training per year.
Provide assistance in functioning in areas such as household organization and maintenance, household budget, meal preparation/nutrition, obtaining medical care from professionals, and making appointments for services.
Provide information and instruction to parents regarding parenting skills and techniques.
Work with families experiencing difficulties in supervision and discipline of children.
Provide transportation for families and children to medical visits, visitation and to other community services.
Communicate with clients by means of telephone contact and through in-person visits with the children and families within their homes.
Gather information from clients and confer with caseworkers in developing the Family Service Plan.
Complete various agency and DPW forms, birth certificate and social security applications, and transportation forms.
Monitor & supervise visitation between parents and children at the office, at the parent's home, or where the caseworker has arranged for visits to take place.
Discuss observations with the caseworker and Supervisor.
Document all contacts with clients, keep case notes, and make entries into the CYF computer system.
Serve parents with court related paperwork and testify in court as warranted.
Keep a variety of statistical information, completed, monthly, quarterly and annually.
Participate in agency staffing.
Have a working knowledge of available community resources and link client(s) to services(s) that assist him/her to reach his/her goal(s).
Provide information and instruction to clients regarding the availability of community services and the specific procedures to obtain the services, such as food, heat, medical assistance, etc.
Relate and communicate with clients and agency staff in a professional, positive manner.
Be flexible in regard to unit assignment and/or provision of assistance to other units-this may be requested as the needs of the agency change.
Perform other duties as required.