Support Technician- Cable Systems

Private Label Staff•Hampton, VA

4d•Onsite

About The Position

The Cable Systems Support Technician supports telecommunications operations and low-voltage infrastructure within a federal healthcare environment. The role involves installing, repairing, testing, troubleshooting, and maintaining copper and fiber cabling systems and associated telecommunications spaces. The technician also supports service requests, Moves/Adds/Changes (MAC), infrastructure projects, equipment moves, and facility modernization activities. The position calls for independent work in occupied facilities and a strong understanding of structured cabling and telecommunications infrastructure. The technician works with inside cable plant, MDFs, telecommunications rooms, cross-connects, customer-premises equipment, and related Layer 1 infrastructure. Work is performed in accordance with applicable ANSI/TIA standards, BICSI practices, NEC requirements, customer safety rules, infection-control and site procedures, and federal facility access requirements. National travel opportunities are available.

Requirements

Two or more years of hands-on structured cabling, telecommunications, or low-voltage field experience; candidates with one year of experience plus relevant BICSI training or certification may also be considered.
Working knowledge of copper termination, testing, labeling, patching, cable pathways, racks and cabinets, and telecommunications-room practices.
Familiarity with ANSI/TIA-568 and related telecommunications infrastructure standards.
Ability to follow drawings, floor plans, cable schedules, and work orders.
Ability to use common field tools and test equipment and to troubleshoot Layer 1 connectivity problems methodically.
Ability to work independently in an occupied healthcare environment and coordinate professionally with customers, project managers, technicians, vendors, and facility staff.
High school diploma or equivalent.
Ability to satisfy customer onboarding, background suitability, badging, safety, and site-access requirements.
Public Trust clearance is required.

Nice To Haves

BICSI Installer 1, Installer 2 Copper, Installer 2 Optical Fiber, BICSI Technician, or equivalent industry training.
Manufacturer training in structured cabling, fiber optics, or test and certification platforms such as Fluke Networks or equivalent.
OSHA 10 or other construction or low-voltage safety training.
Prior experience supporting Federal, VA, healthcare, campus, or other mission-critical occupied facilities.
Experience supporting IP cameras, access-control devices, wireless access points, or other network-connected low-voltage endpoints.

Responsibilities

Install, terminate, label, test, certify, troubleshoot, and repair copper structured cabling, including Category 5e/6/6A systems and associated patch panels, jacks, patch cords, and pathways.
Support optical fiber installation, patching, basic fault isolation, cleaning and inspection, and coordination of fiber testing or repair activities.
Perform first- and second-level field support for inside cable plant, MDFs, telecommunications rooms, cross-connects, customer-premises equipment, and related Layer 1 infrastructure.
Support telecommunications Moves, Adds, and Changes (MAC), workstation relocations, equipment moves, and restoration of voice and data connectivity.
Assist with site surveys, cable pathway evaluation, material identification, implementation planning, and project closeout documentation.
Perform cable dressing, rack and ladder-rack support, labeling, grounding and bonding support, firestopping, and housekeeping in accordance with site requirements and industry best practices.
Use copper and fiber test equipment to validate continuity, wiremap, performance, and end-to-end connectivity; document results and escalate faults requiring engineering or vendor support.
Support project teams during infrastructure upgrades, equipment replacement, network cutovers, physical security deployments, and other low-voltage modernization work.
Maintain accurate service-ticket notes, test records, as-builts, labeling records, inventory information, and work completion documentation.
Perform work in accordance with applicable standards, safety rules, infection-control and site procedures, and federal facility access requirements.