Support Technician (New Generation)

APS • Phoenix, AZ

5d • Hybrid

About The Position

The Support Technician performs a wide range of advanced analytical, administrative and technical support activities for functional areas (i.e. Finance, Purchasing, Human Resources, etc.) or for specific project/business/technical unit. Assignments may involve work of a confidential nature and require knowledge of the practices and procedures of the function, business unit and company policies and programs. May act as liaison between customers / employees and department plans / programs. This position is primarily responsible for varied or specialized transactional duties related to a program or major functional area of the department.

Requirements

• High school graduate/GED
• Plus four (4) years experience in advanced administrative positions OR equivalent combination of education and experience.
• Four (4) years experience using Word, Excel and PowerPoint applications (or similar computer applications).
• Knowledge in a specialized department function including department practices, programs, plans and policies.
• Knowledge of computer systems and applications related to department or function support.
• Ability to analyze data and formulate conclusions.
• Ability to prepare reports, trends and/or recommendations.
• Ability to present ideas in an effective manner, orally and in writing.
• Ability to establish and maintain effective working relationships with all levels of employees and the general public.

Responsibilities

• Performs activities to support the administration, coordination, analysis, communication, development, design, testing and/or implementation of department programs, plans and policies. Audits, tracks and maintains appropriate documentation for functional area programs. Prepares department tools, guides, matrices and other supporting materials.
• Consults with team members on informational requirements. Gathers, collects, records, tracks and verifies data and information from multiple sources. Provides data and information to others on functional area processes and procedures.
• Researches, compiles, reviews, analyzes, manipulates and summarizes data to create a wide variety of reports, charts and presentations for management review, meetings and events.
• Serves as user support for department's computer-based systems by generating reports/queries and maintaining databases. Participates in the testing and implementation of systems to enhance and support business processes and information needs. Utilizes software and various computerized systems for functional area to compile and generate reports, statistics, timelines, tables, graphs, correspondence and presentations. Maintains related documentation, queries and/or department databases containing confidential information to ensure compliance with federal regulations and corporate policies.
• Examines transactions or information to insure compliance with rules and regulations. Discusses discrepancies with appropriate contacts.
• Troubleshoots problems with departmental office equipment (i.e. computers, printers, copiers, etc.) and initiates resolution. Trains others in the use of departmental office equipment.
• Provides orientation, work direction or training to other administrative support positions in the department when necessary.
• Coordinates event planning responsibilities for department meetings, training sessions and conferences when necessary. Plans program, agenda and services according to customer requirements. Coordinates services for events and arranges availability of audio-visual equipment, transportation, displays, catering, signage, printing and other event needs. Conducts planning meetings, prepares communication and documents as necessary. Monitors event progress and makes modifications/changes as appropriate. Reviews event bills for accuracy.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED