Technology Services - Support Technician
About The Position
Shawano County is organized according to Chapter 59 of the Wisconsin Statutes. The County's Mission Statement and Policy on Quality is to provide all County citizens with cost-effective, prompt and high-quality County services. Quality is the extent to which a product or service conforms to requirements and meets or exceeds customer expectations. Shawano County is pleased to offer our full-time employees (30+ hours/week) a comprehensive benefits package including: Paid Time Off - Earn just under 5 weeks in your first year when working 40 hours/week, Nine (9) Paid Holidays, Health Insurance including vision coverage with option of a high or low deductible health insurance plan, County-funded Health Reimbursement Account or HSA depending on health plan selection, Prescription Drug Plan, Gym Membership Discounts, Dependent Flexible Spending Account, Dental Insurance, Long and Short-Term Disability, Critical Illness and Accident Insurance, Employee Assistance Program, Life Insurance, State Pension Plan, Deferred Compensation (457) Retirement Plans. Shawano County is pleased to offer our part-time employees (regularly scheduled to work 24-29 hours/week) a comprehensive benefits package: Paid Time Off, Paid Holidays, Life Insurance, State Pension Plan, Gym Membership Discounts, Employee Assistance Program. This role maintains hardware and software for all computers and associated peripherals located in the various departments of the County. It also maintains computer and peripheral inventory and maintenance logs.
Requirements
- High School Diploma or equivalent.
- Experience with troubleshooting and replacing computer hardware.
- Ability to install/configure the OS and technology applications.
- Related experience; or any equivalent combination of education and experience.
Responsibilities
- Assist with help desk operations.
- Maintain all County computers, mobile devices, basic network communication equipment, and associated peripherals. Analyze ways of making the computers and associated peripherals more productive and efficient.
- Install, update, troubleshoot and maintain computer operating systems and version upgrades; operating systems include but are not limited to Windows, iOS, Android, etc.
- Install, update, troubleshoot and maintain computers and associated hardware. Hardware includes but is not limited to PCs, laptops, tablets, printers, scanners, etc.
- Install, update, troubleshoot and recommend computer application software. Software includes but is not limited to MS Office, departmental specific applications and other computer client software.
- Provide technical assistance. Duties include ample response to communication hardware, and software questions; create and update procedure manuals digitally with corrective actions. Help train and assist users in computer and peripheral management procedures.
- Assist with the maintenance of public property assets and departmental inventory listing of Technology Services computer equipment.
- Serve as a member of the after-hours on-call team.
- Assist on projects assigned by the Technology Services Director and any other duties as assigned.
Benefits
- Paid Time Off - Earn just under 5 weeks in your first year when working 40 hours/week
- Nine (9) Paid Holidays
- Health Insurance including vision coverage with option of a high or low deductible health insurance plan.
- County-funded Health Reimbursement Account or HSA depending on health plan selection.
- Prescription Drug Plan
- Gym Membership Discounts
- Dependent Flexible Spending Account
- Dental Insurance
- Long and Short-Term Disability
- Critical Illness and Accident Insurance
- Employee Assistance Program
- Life Insurance
- State Pension Plan
- Deferred Compensation (457) Retirement Plans
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
