Technology Support Technician

West Warwick Public Schools • West Warwick, RI

2d • Onsite

About The Position

This role is responsible for providing technical support and maintenance for various hardware and software systems. The technician will perform hardware maintenance and repair, manage enterprise software and hardware solutions, and execute diverse technological assignments. This includes software installation, hardware deployment, network access provisioning, device email configuration, and troubleshooting of ChromeOS, Windows, and Macintosh workstations and peripherals. The position also involves the physical deployment and decommissioning of network architecture, monitors, projection equipment, and audio systems. Additionally, the technician will address official correspondence and inquiries, perform supplementary tasks as designated, and travel between buildings as necessary.

Requirements

• Possession of a High School Diploma is mandatory.
• Completion of accredited technical or college-level coursework in computer science or a related discipline, or a verified professional history within the information technology and help desk sector.
• Demonstrated proficiency in the training, utilization, and installation of personal computer hardware and software systems.
• Proven competency in the deployment and administration of the Google Suite productivity ecosystem.
• Experience in the technical repair and maintenance of computational hardware, including workstations, laptops, and mobile tablet devices.
• Foundational familiarity with enterprise-level network infrastructure components.
• Comprehensive understanding of administrative protocols, with a strong emphasis on maintaining strict confidentiality and professional decorum.
• Superior interpersonal, written, and organizational capabilities, including the ability to engage with the general public in a highly professional and courteous manner.
• Ability to execute assigned responsibilities in a structured, self-directed, and intrinsically motivated manner.
• Exemplary communication skills and organizational aptitude, alongside a proven capacity to collaborate effectively with institutional staff and interface politely with external parties.

Responsibilities

• Provide hardware maintenance and repair services for Chromebook platforms, Windows operating environments, Macintosh operating systems, and iOS mobile ecosystems.
• Administer enterprise software and hardware solutions, including management via the Google Admin Console and Active Directory administration (domain machine imaging and troubleshooting).
• Utilize enterprise-grade Help Desk ticketing systems for issue resolution.
• Resolve basic enterprise-level printing infrastructure issues.
• Execute diverse technological assignments, including software installation, hardware deployment, network access provisioning, device email configuration, and comprehensive troubleshooting of ChromeOS, Windows, and Macintosh workstations and associated peripherals.
• Perform physical deployment and decommissioning of network architecture, monitors, projection equipment, and audio systems across architectural surfaces, ceilings, and technical enclosures.
• Address and resolve official correspondence and inquiries in accordance with administrative directives.
• Perform supplementary tasks as designated by the Director of Technology.
• Travel from building to building as necessary.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED