Support Technician

MCCi

7d • Remote

About The Position

MCCi is looking for a Support Technician to join a growing team. The ideal candidate will thrive in a fast-paced work environment and have a passion for technology.

Requirements

• High School Diploma
• 1 year of customer service or call center experience
• Microsoft knowledge (Office, Workstation, Server SQL)
• General knowledge of Windows Operating systems
• Strong time management skills and ability to multi-task
• Strong customer service and problem-solving skills
• Ability to support clients in a remote capacity
• Excellent communication skills
• Ability to learn and support technical systems and applications
• Organization skills and detail oriented

Nice To Haves

• College level courses or vocational training, Computer Science knowledge preferred
• Electronic Content Management experience, preferred
• Desktop Support experience, preferred

Responsibilities

• Work closely with product end users and provide them with the highest level of support and customer service
• Provide basic technical support to clients via email, phone, or other virtual methods
• Have a basic understanding of the organization’s products and services
• Respond quickly and effectively to requests received through the help desk
• Support multiple products and troubleshoot hardware
• Assist with platform and server upgrades
• Assist with network issues related to our software

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED