Support Technician - IT Strategy, Planning and Governance

APS•Phoenix, AZ

6d•Hybrid

About The Position

As a Support Technician, you help keep important business functions running smoothly by providing advanced administrative, technical, and analytical support. Your work supports teams across areas such as IT and other business units, helping employees access the information, resources, and services they need to be successful. By ensuring programs and processes operate effectively, you contribute to APS's ability to reliably serve customers and strengthen the communities we power.

Requirements

Experience providing administrative, technical, analytical, or program support in a business environment.
Ability to manage a variety of responsibilities while maintaining accuracy and attention to detail.
Strong problem-solving and organizational skills with the ability to work independently and prioritize competing needs.
Effective communication and interpersonal skills, with a customer-focused approach to service.
Ability to handle sensitive or confidential information with professionalism and discretion.
Comfortable collaborating across teams and building positive working relationships with diverse stakeholders.
High school graduate/GED plus four (4) years experience in advanced administrative positions OR equivalent combination of education and experience.
Four (4) years experience using Word, Excel and PowerPoint applications (or similar computer applications).
Knowledge in a specialized department function including department practices, programs, plans and policies.
Knowledge of computer systems and applications related to department or function support.
Ability to analyze data and formulate conclusions.
Ability to prepare reports, trends and/or recommendations.
Ability to present ideas in an effective manner, orally and in writing.
Ability to establish and maintain effective working relationships with all levels of employees and the general public.

Responsibilities

Provide specialized support for key business programs and functional teams, helping ensure work moves forward efficiently and accurately.
Analyze information, resolve issues, and support decision-making through research and data-driven insights.
Collaborate with employees, customers, and cross-functional partners to answer questions and connect people with the resources they need.
Serve as a trusted point of contact for department initiatives, helping maintain clear communication and a positive experience for stakeholders.
Manage a variety of complex and sometimes confidential assignments while supporting business goals and team success.
Contribute to continuous improvement by identifying opportunities to streamline processes and enhance service delivery.
Performs activities to support the administration, coordination, analysis, communication, development, design, testing and/or implementation of department programs, plans and policies.
Audits, tracks and maintains appropriate documentation for functional area programs.
Prepares department tools, guides, matrices and other supporting materials.
Consults with team members on informational requirements.
Gathers, collects, records, tracks and verifies data and information from multiple sources.
Provides data and information to others on functional area processes and procedures.
Researches, compiles, reviews, analyzes, manipulates and summarizes data to create a wide variety of reports, charts and presentations for management review, meetings and events.
Serves as user support for department's computer-based systems by generating reports/queries and maintaining databases.
Participates in the testing and implementation of systems to enhance and support business processes and information needs.
Utilizes software and various computerized systems for functional area to compile and generate reports, statistics, timelines, tables, graphs, correspondence and presentations.
Maintains related documentation, queries and/or department databases containing confidential information to ensure compliance with federal regulations and corporate policies.
Examines transactions or information to insure compliance with rules and regulations.
Discusses discrepancies with appropriate contacts.
Troubleshoots problems with departmental office equipment (i.e. computers, printers, copiers, etc.) and initiates resolution.
Trains others in the use of departmental office equipment.
Provides orientation, work direction or training to other administrative support positions in the department when necessary.
Coordinates event planning responsibilities for department meetings, training sessions and conferences when necessary.
Plans program, agenda and services according to customer requirements.
Coordinates services for events and arranges availability of audio-visual equipment, transportation, displays, catering, signage, printing and other event needs.
Conducts planning meetings, prepares communication and documents as necessary.
Monitors event progress and makes modifications/changes as appropriate.
Reviews event bills for accuracy.