Support Technician (Generation)

APS•Phoenix, AZ

5d•Hybrid

About The Position

The Support Technician performs advanced analytical, administrative, and technical support for a functional area or a specific project, business, or technical unit. The role may involve confidential work and requires knowledge of the function’s practices and procedures, as well as company policies and programs. The technician may act as a liaison between customers or employees and departmental plans or programs, and is primarily responsible for varied or specialized transactional duties related to a program or major functional area. The position supports the administration and implementation of departmental programs, gathers and analyzes information, prepares reports and presentations, maintains databases and documentation, and provides user support for department computer systems. It also examines transactions for compliance, troubleshoots office equipment, may train or direct other administrative support staff, and may coordinate meetings, training sessions, conferences, and related event services. Hybrid employees work from home and in person, with an expectation of spending about 40% of their time at an APS or other non-home-office location. Employees are expected to reside in Arizona, or in New Mexico if based at Four Corners. Working from a home office requires adequate technology and an appropriate ergonomic setup. Role types may change based on business needs.

Requirements

High school diploma or GED and four years of experience in advanced administrative positions, or an equivalent combination of education and experience.
Four years of experience using Word, Excel, and PowerPoint or similar computer applications.
Knowledge of a specialized department function, including department practices, programs, plans, and policies.
Knowledge of computer systems and applications related to department or functional support.
Ability to analyze data and formulate conclusions.
Ability to prepare reports, trends, and/or recommendations.
Ability to present ideas effectively, orally and in writing.
Ability to establish and maintain effective working relationships with employees at all levels and the general public.
Employees are expected to reside in Arizona, or in New Mexico for Four Corners-based employees.
A home office must have adequate technology and an appropriate ergonomic setup.

Responsibilities

Support the administration, coordination, analysis, communication, development, design, testing, and implementation of departmental programs, plans, and policies.
Audit, track, and maintain program documentation, and prepare departmental tools, guides, matrices, and supporting materials.
Consult with team members about information requirements; gather, record, track, and verify data from multiple sources; and provide information about functional-area processes and procedures.
Research, compile, review, analyze, manipulate, and summarize data to produce reports, charts, and presentations for management, meetings, and events.
Provide user support for department computer systems by generating reports and queries, maintaining databases, and participating in system testing and implementation.
Use software and computerized systems to produce reports, statistics, timelines, tables, graphs, correspondence, and presentations.
Maintain related documentation, queries, and department databases containing confidential information in compliance with federal regulations and corporate policies.
Examine transactions or information for compliance with rules and regulations and discuss discrepancies with appropriate contacts.
Troubleshoot departmental office equipment problems and initiate resolution; train others in using departmental office equipment.
Provide orientation, work direction, or training to other administrative support positions when necessary.
Coordinate departmental meetings, training sessions, and conferences when necessary, including planning programs and services, arranging event resources, conducting planning meetings, preparing communications and documents, monitoring progress, making changes, and reviewing bills for accuracy.