Support Technician Intern (Cybersecurity)

CNWR•Toledo, OH

3d•Hybrid

About The Position

Are you the kind of person who can't leave a problem half-solved? Do you like the idea of touching a little bit of everything - help desk, servers, networking, and security - instead of being boxed into one lane? Are you looking for an internship where you'll learn the real-world side of IT and cybersecurity, not just shadow from the sidelines? Perfect! You might be our next Support Technician Intern. If you're a student looking to launch an IT or security career at a fast-growing company with a great culture, CNWR may be the right place for you. We're a tight-knit team that specializes in Network Configuration, Cyber Security, Virtualization, Automation, IT Support, and Consulting for small and mid-sized businesses. This internship is built around the fact that you're a student - we'll work with your class schedule across semsters. You'll start by building a rock-solid foundation on our Help Desk, where every great technologist learns how real environments actually work. From there you'll grow into hands-on exposure to our cybersecurity and GRC work - the compliance, assessments, and lifecycle management that keep our partners secure. Because we operate in the SMB space and run lean, you won't be siloed: you'll get to work on a lot of different things and learn fast.

Requirements

Currently enrolled in a Computer Science, Cybersecurity, Information Technology, or related program (and enrolled for the duration of the internship).
Genuine curiosity and a love of figuring things out.
A basic understanding of computer networking and Windows.
Comfortable with Microsoft Office / Microsoft 365.
Strong communication and a partner-first attitude — you can explain tech to non-technical people without making them feel small.
Able to be onsite in the Toledo area as needed.

Nice To Haves

A home lab, personal projects, or prior IT/security internship experience.
Scripting (Python, PowerShell) or general programming exposure.
Linux administration, virtualization, or containerization experience.
Exposure to security tooling (e.g., Nessus) or basic pentesting on your own applications/servers.
Certifications in progress (CompTIA A+, Network+, Security+) or familiarity with compliance frameworks (CMMC, NIST).

Responsibilities

Monitor the Service Desk for new tickets, triage them, and run the escalation process for issues that need a senior hand.
Support partners and internal users with workstation, account, connectivity, and Microsoft 365 issues.
Perform moves, adds, changes, and deletes in Active Directory and Microsoft 365.
Set up, deploy, and update configurations, utilities, and software for workstations.
Document procedures and resolutions in CNWR systems so the next person isn't starting from zero.
Assist with governance, risk, and compliance (GRC) work for our partners - including frameworks like CMMC - digging through policy, mapping controls, and helping clients get their standards up to par.
Help run and review security assessments using Nessus and other tooling, including Microsoft 365 and AWS reviews.
Support lifecycle management and remediation - flagging out-of-date or at-risk systems and helping bring them in line with CNWR standards.
Help gather evidence, write up findings, and track remediation through to closure.
Learn alongside the team on real partner environments - solid, real-world SMB security fundamentals you can build a career on.