Support Technician I
About The Position
URM Stores, Inc. is currently looking for an experienced professional to join our team as our next amazing Support Technician I! As our Support Technician I, you will provide world-class first response to incidents and service requests; assist in problem identification; monitor issues from start to resolution and communicate various types of information with customers/users through appropriate channels; and provide technical troubleshooting and resolution of computers and computer applications, retail systems and applications, Citrix, and URM-specific and internally developed applications. You will have direct contact with our customers and are expected to be proactive with the support of services and products. You will exceed customer expectations by performing extraordinary customer service, identifying their needs, and providing them with exceptional communication.
Requirements
- Preferred 1–3 years field or endpoint support experience.
- Basic knowledge of devices and operating systems.
- Familiarity with deployment processes.
- Strong troubleshooting skills.
- Ability to support multiple locations.
Responsibilities
- Serve as first point of contact via phone, email, and ticketing systems.
- Troubleshoot common hardware, software, and access issues.
- Log and prioritize incidents and requests.
- Escalate complex issues to appropriate teams.
- Assist with account access and password resets.
- Follow incident management procedures.
- Document tickets and resolutions.
- Provide strong customer service.
- Support desktops, laptops, and peripherals.
- Assist with device setup and imaging.
- Troubleshoot hardware and basic software issues.
- Support printers and endpoint equipment.
- Maintain asset inventory.
- Escalate complex issues.
- Follow lifecycle procedures.
- Document support activities.
Benefits
- Medical/Dental/Vision/RX Insurance premiums paid 100% for the employee and over 93% for dependents
- 401k Retirement Plan with company match up to 9% of annual salary
- Subsidized Life Insurance for employees and great rates for family
- Company paid Long-Term Disability insurance
- Short-Term Disability and Cancer Insurance available
- Life Flight Insurance at Special Rate
- Great vacation plan
- Six Paid Holidays and four Paid Personal Holidays
- Paid Sick Days
- Paid Volunteer Service Day
- Corporate discounts (gym memberships, cell phone plans, computer discounts)
- Employee Discount Program at Company-owned Grocery Stores
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
