Support Technician I, Mobile Device

Alhambra Elementary School District • Phoenix, AZ

2d

About The Position

Provide technical assistance and troubleshooting for all technology equipment used in the School District.

Requirements

• High school diploma or equivalent.
• One year experience Microsoft or Google Docs client software
• Working knowledge in computer repair and troubleshooting
• Computer classes
• Able to lift 50 to 75-pound items.

Nice To Haves

• A certificate in computer technical training preferred.

Responsibilities

• Troubleshoot and service all District Macintosh and mobile device hardware and software.
• Serve as a public relations liaison in answering telephones and assisting personnel who desire information and/or services.
• Inspect and clean 1:1 computers and mobile devices.
• Perform health tests and configuration of 1:1 computers and mobile devices to ensure they are in working order.
• Track inventory on an as-needed basis.
• Manage priorities with respect to support calls, trouble tickets, and schedule repairs and maintenance to ensure timely completion of projects.
• Maintain a high level of communication with District personnel with respect to scheduling, progress, and completion of projects.
• Maintain supplies and materials necessary for repairs.
• Install and configure network printers.
• Acquire and maintain any certifications necessary to perform assigned duties.
• Provides emergency assistance as required to maintain District technology services.
• Perform other duties as assigned.

Benefits

• Full-Time, Twelve-month position, beginning salary Level 29, employee benefits in accordance with Board Policies.
• Performance to be evaluated in accordance with Board Policy on the evaluation of support personnel.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED