Support Technical Engineer

The Support Technical Engineer will join the software development team in supporting content publishing by working with both engineering and content developers to get the content to the databases and environments for testing and production via CI/CD operations. They will be responsible for providing data support, developing and maintaining CI/CD pipelines, assisting with database queries, resolving technical issues, and researching new tools to improve existing processes. Strong communication, analytical, and problem-solving skills are required for this role.

• Provide data support working within tight deadlines
• Development, administration, and maintenance of CI/CD pipelines
• Provide support to developers with query or DDL enhancements
• Communicate on project/task status clearly and effectively with internal team, the management team, development team, and project managers
• Develop and assist with database queries for content releases to the platform
• Technical documentation and knowledge sharing inside and outside the team
• Identify bottlenecks in existing processes and take ownership of improving workflow
• Resolve technical issues, analyze root cause, and determine corrective and preventative actions
• Research new tools to simplify and improve existing processes
• Work with developers to establish best practices
• Move fast, bias towards action, follow the cycle of coding, iterating, testing, deploying, and optimizing websites
• Other duties as needed

• 3+ years of database development experience
• 3+ years of application developer and/or devops experience
• Works well with people in different timezones, across cultures
• Hands-on experience with MySQL table design, querying, indexing, and debugging
• Strong communication skills for both listening and responding in a timely manner
• Strong logical thinker, capable of identifying issues through sound logical derivations
• Strong analytical skills, ability to methodically use hypothesis-driven approach to solve problems

• Full-time salaried position
• Fully remote position
• Flexible work hours
• Work from home office
• Equal employment opportunities
• Prohibition of discrimination and harassment
• No direct reports