Support Tech II - Ottawa

Jabil•Ottawa, ON

3d•Onsite

About The Position

The IT Support Technician II is responsible for providing technical assistance in both office and production environments at the Ottawa, Ontario facility. This full-time, on-site position involves troubleshooting hardware, software, and network issues, and supporting staff with day-to-day IT needs. The role requires effective communication, collaboration, and a strong commitment to customer service.

Requirements

Ability to identify, analyze, and resolve technical issues efficiently using structured troubleshooting methods and clear communication.
Ability to work independently while managing multiple projects and adhering to established timelines.
Strong time management skills with a proven ability to prioritize tasks in dynamic environments.
Demonstrate accountability and integrity in all aspects of work, including handling sensitive information.
Experience with Microsoft Office Suite (Excel, Outlook, PowerPoint, Word) is essential.
High School diploma or equivalent required.
English is the primary language of communication for this role.
Minimum three (3) years of experience in desktop or IT support or an equivalent combination of education and experience.

Nice To Haves

Post-secondary education in IT or related field.
Experience with VOIP systems, ServiceNow, CMDB, Microsoft Active Directory, Mac OS, and local area networks is considered an asset.
CompTIA A+ or Network + Certifications or equivalent knowledge are considered an asset.

Responsibilities

Troubleshoot and resolve technical problems for end-users in both office and production environments.
Respond promptly to help desk tickets and provide front-line technical support for hardware, software, and basic network-related issues.
Assist with setup, maintenance, and configuration of desktops, laptops, printers, and related equipment.
Utilize ServiceNow to manage incidents, service requests, and asset tracking.
Document technical solutions, keep records current, and help maintain IT knowledge base articles.
Follow ITIL best practices in incident, problem, and change management to uphold service delivery standards and drive continuous improvement.
Collaborate with cross-functional teams to resolve technical challenges as needed.
Support Fuji Nexim production systems (experience with Fuji Nexim is considered an asset).
Ensure compliance with company safety, security, and quality protocols at all times.
Provide occasional after-hours support for urgent IT matters.