Support Team Member

CENTURY FIRE PROTECTION LLC•Duluth, GA

6d•Onsite

About The Position

Responsible for providing administrative and operational support to the inspection and service team; create and dispatch inspection work orders, coordinate with approved service partners, maintain accurate system data, and ensure timely follow-up on open items.

Requirements

High school diploma
1–3 years of administrative, service coordination, or dispatch experience.
Microsoft Office applications, proficient with Excel
Experience with CRM/ERP systems
Able to sit at computer for extended periods
Ability to use standard office equipment (computers, printers, scanners)
Sit, stand, walk, talk
Occasionally lift and/or move up to 10 pounds
Specific vision abilities required by this job include close vision.

Nice To Haves

ServiceTrade preferred

Responsibilities

Create inspection work orders accurately and in a timely manner.
Dispatch inspection work orders to internal technicians or approved service partners.
Assign and coordinate approved subcontractor partners for inspection services.
Monitor and manage team email inbox, responding or routing requests appropriately.
Follow up on unscheduled or pending inspection work orders to ensure timely completion.
Upload proposals and supporting documentation into the system.
Validate inspection tags and ensure documentation compliance.
Update and maintain accurate customer location information in internal systems.
Maintain organized digital records and documentation.
Support team reporting and tracking of inspection activity as needed.