Housing Support Team Member
About The Position
The Alex has been a community-based, not-for-profit organization since 1973, providing integrated primary health care, community support services, and housing-focused programs to individuals and families facing barriers to traditional health, housing, and social service systems. Services are grounded in principles of health equity, low-barrier access, trauma-informed practice, cultural safety, harm reduction, and person-centered care. Reporting to the Housing and Support Logistics Lead, the Housing Support Team Member supports in the areas of moving, housing unit cleanup/restoration, housing unit remediation, and equipment maintenance. The Housing Support Team Member responds to water, fire and smoke damage, mold, biohazards, vandalism, pests, and other disaster events. This is a full-time, contract term position until December 31, 2026, with the possibility of extension.
Requirements
- Understanding of the Residential Tenancy Act (RTA), Residential Tenancy Dispute Resolution Services (RTDRS).
- Experience working with vulnerable populations with significant mental health and substance use issues.
- Basic computer skills in Microsoft Office
- Strong communication skills.
- WHIMIS Certification required.
- Must be physically fit, agile, coordinated, and capable of lifting/carrying up to 75 lbs.
- Non-judgmental, patient, friendly, and professional.
- Ability to use GPS and navigate throughout the city.
- Class 5 driver’s license and a clean 3-year drivers abstract are required.
- Minimum of 21 years of age and three (3) years of driving experience is required to drive an Alex fleet vehicle.
- First Aid (Basic or Intermediate) – Level C CPR & AED within 30 days of hire date; certification must be valid for a minimum of 6 months upon hire.
- A satisfactory vulnerable sector criminal record clearance check is required.
Nice To Haves
- At least one year experience in the Homeless Service Sector is preferred.
- Demonstrated knowledge, understanding and commitment to the Truth and Reconciliation Commission of Canada: Calls to Action is preferred.
Responsibilities
- Assist in completing moves with high degree of landlord/client satisfaction.
- Assemble, pack and secure household goods for safe transportation.
- Organize, stock, and restock necessary supplies for packaging and cleaning.
- Perform general housekeeping duties as required.
- Demolition; debris removal.
- Complete Bio-hazards clean-up and removal (training provided).
- Perform light construction tasks.
- Decontaminate equipment or sites to remove bio-hazardous or toxic substances.
- Complete basic vehicle maintenance inspections and cleaning.
- Report any equipment defects for preventive maintenance.
- Assist clients with basic housing tasks.
- Collaborate and work closely with employees in other programs.
- Work well with the team under minor supervision in a fast-paced environment.
- Attend daily/weekly team meetings to contribute to finding housing-focused solutions.
- Perform additional duties as assigned.
Benefits
- 3-weeks’ vacation
- Medical and Dental Coverage
- Health / Wellness Spending Accounts
- RRSP, Student Loan Repayment Program, and/or Mortgage Accelerator Benefit (up to 5% match)
- Personal Days
- Floating Holiday
- Sick/Wellness Days
- Employee Family Assistance Plan (EFAP)
- Professional Development
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
