Support Systems Developer/Engineer
About The Position
The Support Systems Developer/Engineer will design technical improvements (e.g., AI chatbots, Robotic Process Automation) to modernize the support desk. This person will automate processes to improve response times and enhance user experience. This person will design and implement improvements to support systems, developing automation solutions including AI chatbots and RPA. This person will analyze current support processes to identify opportunities for automation and efficiency improvements. This person will develop, test, and deploy custom solutions to enhance the capabilities of existing support tools and systems. This person will integrate AI and machine learning technologies into support processes to enable predictive and proactive support capabilities. This person will create and maintain documentation for all developed solutions, including technical specifications and user guides. This person will collaborate with the support team to gather requirements and feedback for new tools and improvements. This person will monitor the performance and effectiveness of implemented solutions, making adjustments and optimizations as needed. This person will stay current with emerging technologies in IT service management and support automation. This person will provide technical guidance and training to the support team on new tools and automated processes. This person will ensure all developed solutions comply with security requirements and organizational standards.
Requirements
- SECRET Security Clearance Required
- CSSLP, GSEC, or Security+C certification (for Junior / Journeyman roles)
- CISSP-ISSAP certification (for Senior role)
- Bachelor's Degree
- Good communication skills
- Self-starter mindset
- Professional proficiency in English is required.
- Demonstrated proficiency in using all Microsoft Office applications.
- Applicants must be currently authorized to work in the United States on a full-time basis.
- Avalore will not sponsor applicants for work visas for this position.
Responsibilities
- Design technical improvements (e.g., AI chatbots, Robotic Process Automation) to modernize the support desk.
- Automate processes to improve response times and enhance user experience.
- Design and implement improvements to support systems, developing automation solutions including AI chatbots and RPA.
- Analyze current support processes to identify opportunities for automation and efficiency improvements.
- Develop, test, and deploy custom solutions to enhance the capabilities of existing support tools and systems.
- Integrate AI and machine learning technologies into support processes to enable predictive and proactive support capabilities.
- Create and maintain documentation for all developed solutions, including technical specifications and user guides.
- Collaborate with the support team to gather requirements and feedback for new tools and improvements.
- Monitor the performance and effectiveness of implemented solutions, making adjustments and optimizations as needed.
- Stay current with emerging technologies in IT service management and support automation.
- Provide technical guidance and training to the support team on new tools and automated processes.
- Ensure all developed solutions comply with security requirements and organizational standards.
Benefits
- Employer Contributions to Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA) with a generous matching program
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Short Term & Long Term Disability
- Training & Development
- Employee Assistance Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
