Nevada Cares Campus, Full-Time Overnight Support Staff

Volunteers of America Northern California & Northern Nevada, Inc.•Reno, NV

5d•$21 - $21•Onsite

About The Position

Volunteers of America Northern California & Northern Nevada (VOA-NCNN), a Certified Great Place to Work, is recruiting for full-time Support Staff overnight shift positions (11:00 PM to 7:00 AM) for their Nevada Cares Campus. This campus provides a safe place and supportive services for men and women experiencing homelessness in the Reno area, in partnership with Washoe County. The campus offers emergency shelter for up to 600 adult individuals and couples, allowing clients to bring pets and possessions while accessing support services and case management. Full-time employees working 30 or more hours a week are eligible for a benefits package.

Requirements

Demonstrated ability to communicate and comprehend oral and written instructions.
Ability to provide services to participants without ethnic or social prejudices.
General knowledge of issues and challenges unique to homelessness, substance abuse, young adults, minorities, and persons with disabilities.
Ability to utilize a range of interventions to work with participants with varying needs and levels of functioning.
Flexibility to work irregular hours.
Willingness to function as a team member.
Computer skills required.
Requires CPR and First Aid training within ninety (90) days of employment, re-certification as necessary.
Requires T.B. testing annually.
Must undergo a criminal background check.
Teamwork skills
Oral and written communication skills
Ability to de-escalate crises and assist residents and staff in emergencies
Organizational skills
Analytical and decision-making ability

Nice To Haves

A valid Nevada driver’s license is preferred.

Responsibilities

Explain program rules and regulations to residents and facilitate participant observance of the rules.
Coordinate meal preparation/service, bed/sleeping assignments, showers, laundering, and other daily routines.
Provide “awake” shift coverage and maintain ground security, conducting hourly safety and security checks during designated periods.
De-escalate crises and respond appropriately, providing emergency assistance to participants and co-workers as necessary.
Maintain daily reports to provide statistical information.
Perform housekeeping and other maintenance tasks as needed, preparing dorm areas for the next participant and maintaining staff area cleanliness to meet health/sanitation requirements.
Respond to all participant questions and concerns.
Perform clerical duties on shift, including answering the telephone, recording messages, and filing.
Maintain clear, thorough, routine communication with all participants.
Coordinate and inventory all participant property brought into the Nevada Cares Campus.
Provide participant property as requested and manage the storage of discarded or property left by exited participants.
Post removal notices of unattended belongings and unattended bicycles not parked in the appropriate area.
Maintain safety and security of property at all times.
Document and report all client concerns and/or infractions that can impact the program’s security.
Oversee and maintain proper linen documentation and inventory control, and assist participants with replacements of linen.
Oversee restrooms/showers and laundry facilities.
Complete all shift logs, observation logs, and incident reports.
Monitor program equipment and supplies inventory and take appropriate action to replace or restock as needed.
Adhere to staffing schedules to provide adequate/safe staffing coverage and accomplish program objectives.
Communicate with on-site program staff, Shelter Supervisor, service providers, and external county/state/city program representatives as required.
Direct available resources as required.
Comprehend and adhere to ethical standards, program philosophy guidelines, and confidentiality laws.
Assist the Shelter Supervisors and Assistant Shelter Director in department orientation and training of new employees as requested.
Identify ongoing training for new and existing staff and report needs to management.
Serve as part of the program development team by providing information and support for developing quality operations.
Maintain an above-average working knowledge of fire, safety, and health standards to ensure a safe work environment for clients and all personnel.
Process participant mail with a date stamp, sort, forward, etc.
Assist participants with signing up for mail service and assign mail slots.
Distribute mail daily to participants, staff, and agencies located at the Nevada Cares Campus.
Support the VOA Staff in implementing plans to assist the residents in successfully completing the program.
Notify VOA Staff and Washoe County Case Management Staff of pertinent participant issues.
Role model positive behavior to help clients as they work towards self-sufficiency.
Continually learn and enhance technical and interpersonal skills.
Attend staff meetings/assigned training and complete required certifications, i.e., CPR, and First Aid.