Meadowview NC - Full-Time, Overnight Shift Support Staff

Volunteers of America Northern California & Northern Nevada•Sacramento, CA

13h•Onsite

About The Position

Volunteers of America Northern California & Northern Nevada (VOA-NCNN) is seeking a full-time Support Staff member for its Meadowview Navigation Center in Sacramento. This center provides a safe haven for women experiencing homelessness, many of whom are victims of violence. In partnership with the City of Sacramento and the Sacramento Housing and Redevelopment Agency, the center offers a secure environment for up to 100 women to escape the elements and heal from trauma. VOA-NCNN is a Certified Great Place to Work and a ministry of service dedicated to helping those in need rebuild their lives and reach their full potential. Founded in 1911, VOA-NCNN is a leading provider of social services in the region, operating over 40 programs focused on housing, employment, substance abuse, and recovery for diverse populations.

Requirements

Demonstrated ability to communicate and comprehend oral and written instructions.
Ability to provide services to difficult guests without ethnic or social prejudices.
Ability to use evidence-based practices to end homelessness.
General knowledge of issues and challenges unique to homelessness, substance abuse, women, minorities, and persons with disabilities.
Flexibility to work irregular hours.
Ability to function both independently and in a team environment effectively.
Tact, discretion, and resourcefulness required at all times.
Teamwork skills.
Ability to de-escalate crises and assist guests and staff in emergencies.
Oral and written communication skills.
Ability to assist other people compassionately while maintaining professionalism.
Organizational skills.

Nice To Haves

Specific knowledge and experience with the Twelve Step philosophy, mental illness, addiction and recovery, and dysfunctional family dynamics are preferred.

Responsibilities

Provide ongoing engagement, information sharing, and problem-solving for guests using a trauma-informed, strength-based, compassionate, and professional approach.
Explain program requirements and regulations to new guests and ensure compliance.
Continually reorient guests to rules, rights, and responsibilities.
Coordinate meal preparation/service, room assignments, and other daily routines.
Provide "awake" shift coverage and maintain grounds security and safety at all times, indoor and outdoor.
Provide emergency assistance to guests and co-workers as necessary.
Perform housekeeping and other maintenance tasks as needed.
Prepare for new guests, including sanitizing beds and sleeping areas.
Clean and sanitize all common areas, restrooms, laundry areas, and staff areas.
Ensure toiletry and cleaning supplies are stocked and secured.
Address behavior issues that create disharmony, criminal, or otherwise non-productive behavior.
Use de-escalation techniques as needed.
Escalate pertinent guest issues to the Case Management team.
Serve as a positive role model with professional behavior, appearance, and communication.
Complete all shift logs, observation logs, and incident reports.
Document and notify management of guest concerns, potential workflow problems, and/or any exceptions to policy that can affect program security or safety.
Adhere to staffing schedules to provide adequate/safe staffing coverage and accomplish program objectives.
Maintain a working knowledge of fire, safety, and health standards.
Verify the identity of individuals entering or exiting the premises.
Maintain accurate records of client entries and departures.
Use handheld metal detectors (wanding) to ensure no weapons are brought onto the premises.
Follow strict protocols for handling suspicious items or individuals.
Conduct thorough searches of bags and personal belongings.
Ensure prohibited items, such as drugs or paraphernalia, are not brought in.
Identify and store items prohibited in the shelter.
Operate security cameras and monitor activity to ensure the safety of shelter guests and staff.
Report and respond to any signs of breaches or misconduct.
Coordinate with staff to ensure swift response to medical situations.
Facilitate clear and efficient communication between involved parties during medical emergencies.
Assist in de-escalating verbal or physical altercations to maintain the safety of all community members.
Use de-escalation skills to diffuse tense situations without compromising security.
Contact emergency personnel, such as EMS, Fire, or law enforcement, when necessary.
Document incidents and actions taken during emergencies; log first responder information.
Perform other reasonably related duties as assigned.