Support Staff Supervisor

Behavioral Healthcare Partners of Central Ohio, Inc.•Newark, OH

13d•Hybrid

About The Position

This role involves supervising support staff and ensuring efficient operations within the Medical Records department. The supervisor will be responsible for daily oversight, workload management, process improvement, and ensuring compliance with regulations. The position also includes training, mentoring, and performance management of staff, as well as collaboration with leadership on departmental goals and reporting.

Requirements

Two years of administrative support experience required.
Ability to document personal identity and employment eligibility within three days of original appointment as a condition of employment in compliance with Immigration Reform and Control Act (I-9) requirements.
Upon conditional hire, and as a condition of employment, each employee is required to submit to and pass a drug test and criminal background check.
May be required to submit to a driving record check, personal vehicle inspection, and be insurable under BHP’s driving insurance provider guidelines, depending on the job assigned job duties.

Nice To Haves

Associate degree in business, office administration, or related field preferred.
Supervisory or lead experience preferred.

Responsibilities

Supervise, support, and provide day-to-day oversight of support staff and the Medical Records Clerk to ensure efficient and effective operations.
Assign, prioritize, and monitor workload to ensure the timely completion of administrative and records-related tasks.
Serve as a working supervisor by providing direct support and coverage for support staff functions as needed to maintain operational continuity.
Develop, implement, and continuously improve administrative processes, workflows, and standard operating procedures to enhance efficiency and service quality.
Monitor and evaluate departmental processes to identify opportunities for improvement, increased productivity, and enhanced customer service.
Ensure accuracy, completeness, and timely processing of documentation, records, reports, and other administrative functions.
Oversee medical records management practices to ensure compliance with agency policies, confidentiality requirements, and applicable federal, state, accreditation, and payer regulations.
Conduct regular audits and quality assurance reviews to ensure documentation accuracy and compliance with organizational standards.
Train, mentor, and coach support staff on policies, procedures, systems, and performance expectations.
Participate in the recruitment, onboarding, performance management, and professional development of support staff employees.
Address performance concerns promptly and collaborate with Human Resources regarding corrective action and employee relations matters when necessary.
Maintain a thorough understanding of agency operations and provide guidance to staff regarding administrative procedures and best practices.
Collaborate with leadership to establish departmental goals, monitor outcomes, and implement corrective actions when needed.
Generate and analyze reports related to productivity, workflow efficiency, documentation compliance, and departmental performance.
Ensure compliance with all agency policies, accreditation standards, confidentiality requirements, and applicable federal, state, and local regulations.
Promote a positive, professional, and customer-focused work environment that supports organizational goals and values.
Participate in committees, projects, and organizational initiatives as assigned.