Support Staff Supervisor - Patient Access

Fred Hutchinson Cancer Center•Seattle, WA

14h•Onsite

About The Position

The support staff supervisor is primarily responsible for the oversight of daily operational activities within the clinic and the staff teams working in the department. This includes the recruitment, training, and performance management of staff as well as daily operational performance and serving as a liaison with management and staff.

Requirements

High school graduate or equivalent
Ability to manage sensitive situations with discretion
Ability to demonstrate sensitivity and empathy in an emotionally challenging environment
Ability to provide effective and timely feedback on staff performance
Ability to communicate verbally in person, on the phone, and in writing in a clear, concise and professional manner
Ability to apply active listening skills
Ability to work in a high pressure, deadline oriented, and complex health care environment
Ability to prioritize work assignments and adjust tasks as needed
Ability to identify and triage issues appropriately.
Ability to collect and analyze data for performance and service metric
Ability to use a mouse, navigate computer programs, and use email in a business setting

Nice To Haves

Associate or Bachelor's degree
At least three years of relevant experience with a proven track record of increasing responsibility; healthcare experience preferred
Proficient in utilizing an electronic medical record system
Proficient in utilizing an electronic patient scheduling system
Proficient in call distribution software (For Intake/Imaging Scheduling/Information technology only)
Familiarity with medical terminology

Responsibilities

Participates in the recruitment process for new staff including the development and oversight of orientation.
Conducts staff performance management activities which includes evaluating and providing feedback on performance
Develops staff training and participates in training delivery
Oversees the daily work of the support staff, assists staff in prioritizing workloads when necessary, and ensures appropriate, daily staff coverage
Encourages and fosters an environment of continuous performance improvements
Serves a primary escalation point for troubleshooting and resolving issues surfaced by front line staff
May assist in the onboarding of staff and/or providers
Communicates relevant information to both managers and frontline staff
Oversees the development of policies and procedure
Maintains a working knowledge of all support staff responsibilities and provides coverage as needed