Pat Time Support Staff Specialist

Mary Free Bed Rehabilitation Hospital•Grand Rapids, MI

1d•Onsite

About The Position

Responsible for supporting the interdisciplinary rehabilitation team by scheduling clinical evaluations, treatments, and events for all patients of MFB Inpatient Hospital. This role is crucial in helping patients and families rebuild their lives through meaningful work within a culture that prioritizes patient care, clinical variety, a family atmosphere, trust, and a proud tradition of service. Mary Free Bed is a not-for-profit, nationally accredited rehabilitation hospital with a comprehensive range of services and a growing network to provide a unique standard of care throughout Michigan.

Requirements

High School diploma or equivalent.
Excellent telephone and customer service skills.
Excellent problem solving/critical thinking skills.
Excellent organizational skills.

Nice To Haves

Associate’s degree.
Knowledge of clinical rehabilitation.
Minimum of 1-year previous health care experience.
Knowledge of medical terminology.
Knowledge of insurance authorization/reimbursement guidelines for rehabilitation.

Responsibilities

Complete daily therapy scheduling by maintaining patient/therapist schedules, completing associated documentation and communications (e.g., PT, OT, SLP, Recreation Therapy, Psychology, Nutrition, Respiratory Therapy, Nursing blocks, Interpreters, outside appointments, and MD visits).
Be proficient and assume "super user" status of Electronic Scheduling Software.
Assist members of the interdisciplinary team in resolving scheduling conflicts and adjusting for staff absences, team meetings, and PTO needs.
Assist interdisciplinary team to ensure patients are receiving the minimum required amount of therapy per insurance guidelines, including adjusting schedules for missed minutes.
Maintain departmental records and electronic filing systems on a timely basis (e.g., Safety Data Sheets, Electronic Medical Records).
Maintain optimal par levels for equipment supplies needed for inpatient therapy and care management.
Maintain required calibrations for designated rehabilitation equipment used with patients.
Track, prepare, and distribute required patient materials (e.g., admission packets, memory journal, graduation materials).
Perform administrative tasks including, but not limited to: sorting and distributing departmental mail, managing all data entry as necessary and assigned, completing departmental copying, managing departmental phone lines as appropriate, and scheduling meeting rooms as requested and communicating changes as necessary.
Access, navigate, and interpret multiple reporting platforms, including internal websites, electronic medical records (EMR), and data analytics and reporting.
Develop and organize required interdisciplinary team conference schedules for all Inpatient Rehabilitation Physicians and respective teams.
Perform other operational tasks as assigned.
Demonstrate excellent customer service and standards of behaviors as well as encourages, coaches, and monitors the same in team members.
Consistently promote teamwork and direct communication with co-workers and deal discretely and sensitively with confidential information.
Contribute by identifying problems and seeking solutions.
Promote patient/family satisfaction where possible; participates in departmental efforts to monitor and report customer service.