Room Attendant - Pat Time

Q Center•St. Charles, IL

11d•Onsite

About The Position

The Room Attendant is responsible for maintaining clean and attractive guestrooms while providing attentive, courteous and efficient service to all guests. This position will also maintain complete knowledge of correct use of equipment. The schedule for this position is generally 8am-4:30pn, varying days of the week and weekend. Starting rate for this position is $18.00/hour

Requirements

High School diploma or equivalent and/or experience in a hotel or a related field preferred.
Employees must at all times be attentive, friendly, helpful and courteous to all guests and fellow employees.
Ability to stand during entire shift.

Responsibilities

Thoroughly clean all assigned guestrooms, according to standards; including high and low dusting, replacing linens, vacuuming, emptying wastebaskets, keeping the bathroom cleaned, wiping down mirrors and windows and replacing towels.
Complete all pre-cleaning duties, including but not limited to, replenishing guest supplies, cleaning supplies and linen for housekeeping cart set-up.
Remove all trash and dirty linen from guestrooms and hallways.
Keep all hallways, public areas and closets clean, neat and vacuumed according to shift checklist.
Restock housekeeping cleaning cart for next day's use.
Replenish chemical bottles, adhering to expirations and safety standards.
Clean room with the door propped open and according to standards; if the guest requests service but cannot leave the room, dial 0 and request a supervisor or manager.
Utilize the guest room phone to report room status.
Maintain and update the manual guest room cleaning assignment document with room status.
Report all missing items from room (i.e., irons/boards, hair dryers, etc.) to Housekeeping Supervisor/Manager.
Report any maintenance repairs immediately by dialing 0 or to Housekeeping Supervisor/Manager.
Handle items for “Lost and Found” according to standards.
Ensure overall guest satisfaction.