Support Staff/Med Assistant Float (55600)

Health Solutions • Pueblo, CO

4d • Hybrid

About The Position

Health Solutions is a premier wellness center focused on whole person care. With over 400 employees in Southern Colorado, you would be joining a mighty team of support and administrative staff, clinicians, physicians, nurses, and others in our efforts to improve the health and wellbeing of our community. We're hiring a full-time Support Staff/Medical Assistant Float to support our Family Medicine and MARC teams across our Canon City, Pueblo, and Trinidad locations. We are seeking a reliable and organized Front Desk Medical Assistant to join our family/behavioral health practice. This dual role combines front desk responsibilities with select medical assistant duties, focusing primarily on administrative support and preparation for minor procedures. The ideal candidate will be personable, detail-oriented, and capable of managing multiple tasks in a fast-paced clinical environment.

Requirements

• High school diploma or equivalent required.
• Strong communication and organizational skills.
• Ability to multitask and maintain a calm demeanor under pressure.
• Experience and comfort working with a wide range of behavioral health conditions and presentations to include substance use disorders.
• Experience working with severe and persistently mentally ill adults and experience with various behavioral health diagnoses including substance use.
• Exceptional time management skills.
• Flexibility and ability to easily adapt to change.
• Well-developed documentation skills.
• Computer proficiency with a minimum of 1 year office experience.
• Valid Colorado driver’s license, and access to reliable transportation during work hours.
• CPR/First Aid.
• Must already be authorized to work in the US; sponsorships not available.

Nice To Haves

• Previous experience in a medical office setting is highly desirable.
• Familiarity with EHR systems (e.g., Epic, Cerner, or similar).
• Two years of medical office/healthcare experience.
• Knowledge of billing and medical electronic health records is preferred.
• Spanish language skills.

Responsibilities

• Providing coverage at any of our Family Medicine and MARC clinic locations as staffing needs arise.
• Greet and check in patients with professionalism and empathy.
• Schedule appointments and manage calendars for providers.
• Answer phone calls, respond to inquiries, and route messages appropriately.
• Verify insurance information and collect co-pays.
• Maintain patient records and ensure confidentiality in accordance with HIPAA regulations.
• Creates positive, respectful, and empathetic environment during all patient interactions.
• Assist with procedures, perform CLIA waived testing, specimen collection, and point-of-care testing.
• Ensure compliance with HIPAA, OSHA, and infection control standards.
• Perform EKG, spirometry, nebulizer treatments, minor wound care and administration of IM and SQ injections.
• Prepare patients for examination, take vital signs (to include manual blood pressure), depression screenings, and document medical histories in the EHR.
• Collaborate with multidisciplinary teams including nurses, behavioral health specialists, care coordinators, and pharmacists to ensure comprehensive care.
• Participate in team huddles, quality improvement initiatives, and care planning meetings.
• Ensure proper documentation in the electronic health record (EHR).
• Restock supplies and maintain cleanliness of clinical areas.
• Support providers with administrative tasks such as printing patient education materials or updating charts.
• Works with insurance companies to obtain pre-authorizations and verify coverage requirements as needed for ordering services.
• Support APM quality initiatives by tracking and documenting metrics such as immunizations, screenings, and chronic disease follow-ups and pre-visit planning.

Benefits

• paid holidays
• generous PTO
• EAP
• tuition reimbursement
• retirement
• insurances
• FSA
• premier wellness program
• Medical, Dental, and Vision insurance, with low deductibles
• Wellness benefits program
• HS Funded: EAP, LifeLock, Direct Path, Life and AD&D, LTD
• Retirement 403(b) with employer match up to 6%
• Additional Insurance: FSA, Voluntary Life, Sun Life Voluntary benefits, and pet insurance
• Childcare
• Flexible work schedule
• Employee recognitions and celebrations

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED