Support Staff - FAC (Swing shift)

St Anthony Foundation•San Francisco, CA

5d•Onsite

About The Position

St. Anthony’s, founded in 1950, is a comprehensive safety net service center in San Francisco, providing food, clothing, medical care, addiction recovery services, access to technology, job training, and other critical resources. The Fr. Alfred Center (FAC) offers a year-long, abstinence-based residential recovery program for homeless men seeking sober and stable lives. This program empowers men with limited resources by providing tools to overcome addiction and support to establish productive, healthy lives. The holistic treatment approach integrates St. Anthony’s multiple services, addressing clients' medical, legal, vocational, and educational needs, which are often impacted by poverty and addiction. As the Residential Overnight Staff, you will ensure a safe and supportive environment for residents by consistently applying program guidelines, policies, and procedures in alignment with the mission and values of St. Anthony Foundation. Your role involves monitoring residents, conducting routine rounds, managing and reporting emergencies, and ensuring adherence to established house protocols during the overnight shift. In the spirit of Franciscan values, you will provide compassion and care, acting as a steward of healing and social justice.

Requirements

High School diploma/GED
Three years’ experience in social services, particularly in drug and alcohol residential programs.
Knowledge and understanding of issues involved in working with recovery clients.
Excellent interpersonal, listening, oral, and written communication skills are required.
Ability to be polite, diplomatic, and firm.
Can set limits and practice professional boundaries with guests, volunteers, donors, and coworkers.
Ability to respond to emergencies and high-pressure situations in a self-composed and self-assured manner.
Ability to work non-traditional hours and days (weekends and holidays required).
Ability to complete paperwork neatly and legibly.
Ability or willingness to learn to use information and communication technologies (computers, smartphones, and iPads) to find, evaluate, create, and communicate information.
Ability to be punctual, reliable, cooperative, and stay team-oriented.
Ability to work independently with minimal supervision.
Takes initiative when activity is slow, seeks tasks and demonstrates willingness to work.
Must remain awake, alert, responsive and active during all working hours. Sleeping on the job is not permitted.
Commitment to St. Anthony Foundation Statement of Values and a desire to work for a social services agency serving the poor.

Nice To Haves

Drug and alcohol studies certification desired or enrolled in ADP certificate program or is a registered recovery worker with California Certification Board of Alcohol & Drug Counselors.
California driver’s license with excellent driving record desired.
Experience working in a non-profit or community-based social service agency with people experiencing homelessness or poverty desired.

Responsibilities

Oversee all program activities such as conducting routine facility and bed checks and dispensing medications.
Ensure the safety and privacy of all residents by adhering to the guidelines of the St. Anthony Foundation safety program.
Handle or assist in handling any program emergency including those that involve the police, the paramedics, the fire department, etc.
Make routine hourly rounds of each floor and adjoining rooms.
Ensure that all activity rooms (including computer rooms) are closed down at the appropriate times.
Monitor incoming and outgoing calls by residents.
Oversee all residents on task assignments.
Complete reports and all other paperwork neatly, legibly, and thoroughly.
Enter data and information electronically as required.
Look up data and reports electronically through a database as requested.
Understand and follow the organization's programs, policies, and procedures.
Participate in regular training and development opportunities to increase personal capacity to apply innovative approaches to daily workflows, service delivery, and functions of the position.
Answer the program telephones and take accurate, detailed messages.
Ensure that anyone entering or exiting the facility sign and date the log.
Ensure the cleanliness and organization of the facility during the course of the shift.
Document and update information on residents or the program in the appropriate logs or forms by shift end.
Log all incidents.
Assume all residents understand disaster plans.
Wake up residents at 6:00 am and monitor medications for residents each morning.
Contact supervisor immediately when emergency situations occur.
Provide oversight to all community volunteers.
Assist in the orientation and training of relief staff and in-house volunteers.
Serve as contact for the resident houseman and assistant when no other counseling or administrative staff on duty.
Participate in relevant meetings supporting team communication and the program's capacity to fulfill organizational goals and mission.
Collaboratively work with others to achieve team success.
Manage stress and pressure situations calmly and responsively.
Maintain the capacity to control reactions and awareness of how their behavior or response can impact others.
Consistently demonstrate integrity while working and representing St. Anthony’s.
Practice direct, respectful, open, and honest communication with their colleagues.
Proactively seek support from team members or management.
Demonstrate cooperation with coworkers, management, and the community at large.