Support Specialist, Fandango 1

Versant•Orlando, FL

4d•$24 - $24•Remote

About The Position

We are looking to fill a Support Specialist role on our Fandango 1 team. Our team is responsible for consulting on all matters related to the technology solutions our Partner Cinemas use to successfully run their businesses. This role performs a wide variety of tasks, acting as both an industry and technology consultant while providing elite service rarely found in the cinema industry. If you have a passion for solving problems and helping people improve their operations, this is a great opportunity for you.

Requirements

Tech-savvy with working knowledge of MS Windows & Office, plus an introductory or better understanding of networking, TCP/IP, and LAN functionalities.
Ability to quickly learn new software and technologies.
High energy, engaging personality, and patience with users across all technology skill levels.
Technical background in a help desk environment requiring customer service
Education or degree in: Information Technology (IT), Computer Science, Networking, Database Management, System Administration, Web Design/Development, Cybersecurity, Software Development, Or other relevant technical fields

Nice To Haves

Bachelor’s degree in Computer Science, IT, or a related field.
Prior experience with Cinema software is a plus.
Experience administering, managing, or supporting point-of-sale systems in retail or F&B, and/or online reservation systems.
Familiarity with Salesforce.com.
Knowledge of the cinema industry preferred; previous cinema or cinema tech experience strongly desired, tech experience strongly desired.
Advanced problem solving and analytical skills, solving and analytical skills.

Responsibilities

Serve as a resource for customers by providing solutions to technical challenges.
Deliver exceptional customer service by working directly with cinema operators who use our proprietary software.
Remotely connect to customer PCs to conduct training sessions, install software, adjust configuration settings, and identify/troubleshoot issues.
Resolve technical issues, which may include: Tablet configurations, Windows printing, Receipt printing, Bluetooth pairing, Resolving IP conflicts.
Consult with clients on best practices to maximize revenue and improve business efficiency using our software.
Build and maintain strong relationships with clients.
Escalate issues to the Support Manager and assist in implementing solutions.
Document all relevant information and investigation details in CRM cases.
Demonstrate initiative by suggesting product enhancements or improvements to internal processes.