Support Specialist Unit

City of Aurora•Aurora, CO

4d•Onsite

About The Position

The Support Specialist of the District Investigations Unit performs a variety of clerical duties, supporting the District Investigations Sergeants and their staff. This role involves obtaining and processing case-related information, preparing documents, providing administrative support, and responding to information requests. The City of Aurora is growing and seeks dedicated, collaborative individuals who embody their CORE 4 Values: Integrity, Respect, Professionalism, and Customer Service.

Requirements

High school diploma or GED
2 years of related clerical experience
CCIC/NCIC Clearance
Notary Certificate or ability to obtain within six months
Manual and computer filing systems
Data entry skills
Strong interpersonal and organizational skills
Proficiency in computer applications including word processing, spreadsheets, report generation and maintenance of databases.
Ability to establish and maintain effective working relationships with employees and citizens.
Ability to communicate effectively verbally and in writing.
Ability to maintain confidentiality and handle stressful situations with tact and diplomacy.
Ability to work well under pressure and meet deadlines with little supervision.
Ability to understand, interpret, and apply department or division policy and procedures.

Nice To Haves

Experience working in a judicial or law enforcement environment

Responsibilities

Obtain Dispatch 911/Radio Audio, body cam items, CAD reports, and NCIC/CCIC information for detectives.
Process, update, and close detective unit cases, including case management/workflow queue actives and quarterly Case Clearance Report reviews.
Prepare and transcribe case-related information in Versadex and perform daily MNI verification activities.
Create and prepare discovery and case-related documents, including witness lists, DA information sheets, and materials for meetings or trials.
Provide administrative support to unit personnel, including scheduling meetings, coordinating unit needs, sharing information with rotating personnel, and assisting with case updates.
Respond to requests for information from citizens, law enforcement agencies, and outside agencies.
Support detectives with equipment, program, IT, facilities, print shop, and other operational requests.
Monitor inventory and supplies and assist with ordering-related tasks as needed.
Monitor vehicle and pedestrian entrance gates and greet vendors and visitors.
Perform other related duties as assigned.