Support Specialist

Robert Half•Mississauga, ON

5d•Remote

About The Position

As part of the Business Support Centre, you will provide administrative support to the sales teams. The responsibilities of the Support Specialist are, but not limited to: Act as primary support for sales teams, Manage the Business Support Centre mailbox ensuring requests are handled in a timely manner, Preparing resumes, formal references and other documents as requested by the staffing professionals, Preparing and sending terms and conditions of assignment, Keeping a clean and updated database (Salesforce), Post interviews communications and sending registration documents via eDocs, Set up candidate for evaluations and manage the results, Back up coverage to the Customer Support Specialist, which includes incoming call handling, Support with external client and candidate correspondence, Set up candidates on Skill Port, Upload candidate resumes and miscellaneous documents to Salesforce record.

Requirements

1+ years working in a customer service role
Excellent oral, written and grammar skills with an ability to communicate with clients, candidates, and colleagues to ensure effective and positive outcomes
Exceptional customer service skills, demonstrating that the customer is always at the centre of what you do
Proven ability act with a sense of urgency and solve problems.
Strong Excel and Word skills
Ability to establish and maintain effective relationships with team members customers, and key stakeholders in a virtual/remote environment
Strong personal brand
Ability to work effectively in a continually changing environment and under high pressure
Ability to deliver high-quality work under minimum supervision

Responsibilities

Act as primary support for sales teams
Manage the Business Support Centre mailbox ensuring requests are handled in a timely manner
Preparing resumes, formal references and other documents as requested by the staffing professionals
Preparing and sending terms and conditions of assignment
Keeping a clean and updated database (Salesforce)
Post interviews communications and sending registration documents via eDocs
Set up candidate for evaluations and manage the results
Back up coverage to the Customer Support Specialist, which includes incoming call handling
Support with external client and candidate correspondence
Set up candidates on Skill Port
Upload candidate resumes and miscellaneous documents to Salesforce record