Support Specialist

Holy Family Institute•Specialized Learning, PA, PA

22h•$46,000 - $52,000

About The Position

Support Specialists in the Stop Now and Plan (SNAP) program help children and families build skills to manage emotions and behaviors effectively. They provide case management by coordinating services, offering guidance, and ensuring families have the support they need. They work closely with caregivers and children to reinforce SNAP strategies, connect them to resources, and track progress toward positive outcomes. Their role is essential in helping families apply what they learn in SNAP to real-life situations, creating lasting change.

Requirements

2-5 years’ experience working with children with externalizing behaviors
Ability to navigate an online database, Microsoft Office
Must be at least 21 years of age
Must have Act 33/34 and FBI clearances and valid PA driver’s license
Ability to safely and successfully perform essential job functions consistent with the ADA, FMLA, and other federal, state and local standards.

Nice To Haves

Bachelor's degree in education, counseling, sociology, psychology, or related area preferred

Responsibilities

Serve as the primary contact for clients enrolled in SNAP
Conduct intake assessments to understand family and child needs and goals
Develop and implement individualized support plans for children and their primary caregiver(s)
Maintain regular check-ins with clients to monitor progress and provide guidance
Support group sessions by reinforcing SNAP strategies with clients
Help caregivers apply SNAP techniques at home and in daily interactions
Provide one-on-one support to children and families as needed
Connect families with community resources such as mental health services, education support, and financial assistance
Advocate for families within school systems, social services, and other community organizations
Help address any barrier to participation in the SNAP program
Maintain accurate and timely case notes, assessments, and reports
Track progress and outcomes to ensure clients are receiving effective support
Collaborate with the SNAP team to evaluate program success and areas for improvements
Promotes the Mission and Philosophy of Holy Family Institute
Participate in all required agency and regulatory training within expected timeframe.
Works collaboratively with staff, children, families, service providers, and others.
Promptly reports civil or criminal convictions, charges, arrests, investigations, or adjudications that may arise since staff member’s last background investigation. This includes but is not limited to sexual abuse in a prison, jail, holding facility, community confinement facility, juvenile facility, other institution (as defined in 42 U.S.C. 1997), or care provider facility; conviction of engaging or attempting to engage in sexual activity facilitated by force, overt or implied threats of force, or coercion, or if the victim did not consent or was unable to consent or refuse; or who was civilly or administratively adjudicated to have engaged in such activity.
Completes other duties as assigned by supervisor.