ParkerStore Support Specialist

MRA Recruiting Services•Akron, OH

1d•Onsite

About The Position

This individual provides customer service for in-store, email, and phone ParkerStore customers. This is a full-time, hourly position with working hours from Monday to Friday, 7:30 am to 5:00 pm. The role involves maintaining the Retail Business Unit Quality Standards: Safety, Responsiveness, Knowledgeable, Accuracy, and Engaging, across all ParkerStores at all times. The specialist will build and maintain customer relationships, fulfill customer product and service requirements, and fabricate hydraulic, industrial, and pneumatic hose assemblies. Responsibilities also include operating power tools, coordinating counter transactions, performing computer data entry, managing inventory (cycle counts, ordering, transfers, stocking), assisting with store appearance and marketing programs, performing cleaning duties, and sharing opening/closing responsibilities with the store manager. The role may also include serving on-call for after-hours customer emergencies and driving for material delivery/pickup.

Requirements

High School diploma (or equivalent)
Two to three years of related work experience preferred.
Must have excellent interpersonal and telephone skills.
Ability to communicate clearly, accurately, effectively and professionally with customers, vendors and other Triad employees.
Reads and follow written work instructions.
Possess strong mathematical skills- add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Utilizing tools such as tape measures, micrometers
Able to define problems, collect data, establish facts and draw valid conclusions.
Able to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
Excellent attention to detail
Must be able to handle products (inventory) up to 50 pounds.
Must be willing to work overtime
Must be willing to support after-hour emergency calls during nights and weekends, as necessary
Possess accurate keyboarding skills (for data entry).
Microsoft Office and Outlook knowledge.

Nice To Haves

Knowledge of Prophet21 software and other vendor computer systems are preferred.
Individuals must be willing to take a Mechanical Aptitude test.

Responsibilities

Provides customer service for in-store, email, and phone ParkerStore customers.
Maintains the Retail Business Unit Quality Standards: Safety, Responsiveness, Knowledgeable, Accuracy, and Engaging, across all ParkerStores at all times.
Maintains personal relationships with existing store customers and develops relationships with new customers.
Identifies and fulfills customer product and/or service requirements.
Fabricates hydraulic, industrial and pneumatic hose assemblies to fulfill customer needs.
Safely operates saws, crimpers and other power tools needed.
Coordinates pick up transactions at the counter including locating and pulling orders as required.
Performs computer data entry related to all areas of ParkerStore operations.
Performs accurate cycle counts, orders products, transfers product to other locations, receives and stocks shelves with inventory.
Works with store manager to maintain a professional store showroom appearance, assists in creating new displays and implements related marketing programs.
Performs daily/weekly cleaning of store and bathroom(s).
Along with the manager, is responsible for opening and closing the store.
May serve as on-call for after-hours customer emergencies.
Drives to deliver and pick up materials as needed.
Other duties as assigned.