ParkerStore Support Specialist
About The Position
This individual provides customer service for in-store, email, and phone ParkerStore customers. The role is a full-time hourly position, working Monday-Friday from 7:30 am to 5 pm. Key responsibilities include maintaining the Retail Business Unit Quality Standards (Safety, Responsiveness, Knowledgeable, Accuracy, and Engaging) across all ParkerStores. The specialist will build and maintain customer relationships, identify and fulfill product/service requirements, and fabricate hydraulic, industrial, and pneumatic hose assemblies. The position also involves operating power tools, coordinating pick-up transactions, performing computer data entry, managing inventory (cycle counts, ordering, transfers, stocking), maintaining store appearance, assisting with displays and marketing, and performing daily/weekly cleaning. The specialist will be responsible for opening and closing the store with the manager, may serve as on-call for after-hours emergencies, and will drive for material delivery and pick-up.
Requirements
- High School diploma (or equivalent)
- Excellent interpersonal and telephone skills
- Ability to communicate clearly, accurately, effectively and professionally with customers, vendors and other Triad employees
- Ability to read and follow written work instructions
- Possess strong mathematical skills- add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
- Ability to utilize tools such as tape measures, micrometers
- Able to define problems, collect data, establish facts and draw valid conclusions
- Able to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables
- Excellent attention to detail
- Must be able to handle products (inventory) up to 50 pounds
- Must be willing to work overtime
- Must be willing to support after-hour emergency calls during nights and weekends, as necessary
- Possess accurate keyboarding skills (for data entry)
- Microsoft Office and Outlook knowledge
- Willingness to take a Mechanical Aptitude test
Nice To Haves
- Two to three years of related work experience
- Knowledge of Prophet21 software and other vendor computer systems
Responsibilities
- Provide customer service for in-store, email, and phone ParkerStore customers
- Maintain the Retail Business Unit Quality Standards: Safety, Responsiveness, Knowledgeable, Accuracy, and Engaging, across all ParkerStores at all times
- Maintain personal relationships with existing store customers and develop relationships with new customers
- Identify and fulfill customer product and/or service requirements
- Fabricate hydraulic, industrial and pneumatic hose assemblies to fulfill customer needs
- Safely operate saws, crimpers and other power tools needed
- Coordinate pick up transactions at the counter including locating and pulling orders as required
- Perform computer data entry related to all areas of ParkerStore operations
- Perform accurate cycle counts, order products, transfer product to other locations, receive and stock shelves with inventory
- Work with store manager to maintain a professional store showroom appearance
- Assist in creating new displays and implement related marketing programs
- Perform daily/weekly cleaning of store and bathroom(s)
- Along with the manager, is responsible for opening and closing the store
- May serve as on-call for after-hours customer emergencies
- Drive to deliver and pick up materials as needed
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
101-250 employees
