Support Specialist (82324)

TRICOR Insurance•Lancaster, WI

1d•Onsite

About The Position

Ready to take your IT support career to the next level? TRICOR is growing and looking for an experienced IT Support Specialist to join our Information Technology team in our Lancaster, WI office. This is an excellent opportunity for an IT professional who enjoys the people side of technology and is looking to expand their impact in a collaborative, service-focused organization. If you're passionate about delivering exceptional support, solving problems, and building relationships while growing your technical expertise, we'd love to hear from you.

Requirements

Associate's Degree in Information Technology, Computer Science, or a related field preferred.
One or more years of experience in a technical support, help desk, or IT support role preferred.
Proficiency with Microsoft Office applications and standard business technology tools.
Basic understanding of LAN and WAN networking concepts.
Familiarity with routers, switches, firewalls, and network troubleshooting.
Basic understanding of cloud-based systems such as Microsoft 365 administration and user account management.
Ability to maintain confidentiality and security of company information.
Day travel to and from various TRICOR locations may be required.

Nice To Haves

Experience with help desk ticketing systems and remote support tools preferred.
Experience with Applied Systems Epic or similar agency management systems preferred.

Responsibilities

Respond to and resolve daily technical support requests involving desktops, laptops, VoIP phones, printers, scanners, copiers, and network connectivity.
Systematically analyze, troubleshoot, and resolve employee technology issues while providing clear communication throughout the support process.
Assist with employee onboarding and offboarding, including workstation setup, system access, and technology deployment.
Help maintain IT inventory, documentation, knowledge base resources, and standard operating procedures.
Participate in IT projects and technology initiatives that support TRICOR's continued growth.
Build trusted relationships with employees and provide a best-in-class technology support experience.