Support Specialist (82324)

TRICOR Insurance•Lancaster, WI

8d•Onsite

About The Position

TRICOR is growing and looking for an experienced IT Support Specialist to join our Information Technology team. This is an excellent opportunity for an IT professional who enjoys the people side of technology and is looking to expand their impact in a collaborative, service-focused organization. If you're passionate about delivering exceptional support, solving problems, and building relationships while growing your technical expertise, we'd love to hear from you.

Requirements

Associate's Degree in Information Technology, Computer Science, or a related field preferred
One or more years of experience in a technical support, help desk, or IT support role preferred
Proficiency with Microsoft Office applications and standard business technology tools
Basic understanding of LAN and WAN networking concepts
Familiarity with routers, switches, firewalls, and network troubleshooting
Basic understanding of cloud-based systems such as Microsoft 365 administration and user account management
Experience with help desk ticketing systems and remote support tools preferred
Experience with Applied Systems Epic or similar agency management systems preferred
Ability to maintain confidentiality and security of company information
Day travel to and from various TRICOR locations may be required

Nice To Haves

Strong communication and customer service skills and can explain technical concepts to non-technical users
Organized, self-motivated, and able to manage multiple support requests and priorities effectively
Collaborative, coachable, and willing to continuously learn new technologies, software applications, and support processes
Can make sense of complex technical issues and efficiently problem solve for successful outcomes

Responsibilities

Respond to and resolve daily technical support requests involving desktops, laptops, VoIP phones, printers, scanners, copiers, and network connectivity
Systematically analyze, troubleshoot, and resolve employee technology issues while providing clear communication throughout the support process
Assist with employee onboarding and offboarding, including workstation setup, system access, and technology deployment
Help maintain IT inventory, documentation, knowledge base resources, and standard operating procedures
Participate in IT projects and technology initiatives that support TRICOR's continued growth
Build trusted relationships with employees and provide a best-in-class technology support experience