Support Specialist- Onsite Downtown LA

Venbrook•Los Angeles, MT

7h•Onsite

About The Position

Venbrook Claims is seeking a Support Specialist to provide comprehensive administrative and clerical support to the claims team. This role is crucial for ensuring efficient operations and excellent customer service through accurate documentation, communication management, and organizational support. The Support Specialist will be responsible for various administrative tasks, maintaining files, processing mail, and handling inquiries. The company, Venbrook Claims, is part of Venbrook Group, LLC, and specializes in claims services, including Third Party Administration (TPA), Complex Claims Management, Catastrophe, Independent Adjusting, subrogation recovery, litigation management, and investigative services. They serve a diverse client base across public and private sectors. Venbrook Claims emphasizes agility, innovation, and creative problem-solving, with a culture that values its people and fosters strong client partnerships.

Requirements

High school degree or equivalent required
1+ years of office/clerical experience
2+ years of customer service experience
Basic computer skills and knowledge of Microsoft applications
Interpersonal Skills
Oral communication - Speaks clearly and professionally; listens and gets clarification; responds well to questions
Written communication - Writes clearly and informatively; edits work for spelling and grammar; presents information effectively
Teamwork - Balances needs of team with individual responsibilities; willing to assist others when needed
Commits to following company procedures; demonstrates ethical behavior in all business dealings
Handles and completes multiple tasks on a daily basis
Customer Service Fully commits to the needs of internal and external clients
Provides consistent and continuous support to team members and clients
Works with a sense of urgency as to meet deadlines
Acts in a professional manner and responds promptly to requests
Meets commitments and follows through on tasks
Organizational Skills Attention to Detail - Maintains high level of accuracy in documentation and file management
Time Management - Prioritizes tasks effectively and manages multiple responsibilities simultaneously
Problem Solving - Identifies issues and seeks appropriate solutions or escalates when necessary
Adaptability - Flexible in handling changing priorities and work demands
Computer Skills Demonstrates knowledge of Microsoft Office applications including Word, Excel, and Outlook
Ability to learn and use document management systems and databases
Proficient with office equipment including copiers, scanners, and fax machines

Nice To Haves

college degree preferred

Responsibilities

Complete forms, letters and other communications with accuracy and attention to detail
Set up and maintain paper and electronic files and databases
Process incoming and outgoing mail efficiently
Route internal and external inquiries to the proper source
Perform administrative tasks including expense processing, maintaining office supplies, and assembling certified mail
Handle copying, faxing, scanning and filing documents accurately and efficiently
Complete additional duties as directed by supervisor or manager