Support Specialist

ATB Technologies • Chesterfield, MO

2d

About The Position

ATB Technologies is an award-winning Managed Service Provider (MSP) in St. Louis that develops personalized IT solutions and emphasizes customer service. The Support Specialist is responsible for resolving technical issues and addressing customer concerns across a variety of client environments, with a focus on Microsoft 365, Entra ID (Azure AD), and network-related systems. The role involves independently troubleshooting and resolving most issues, deciding when escalation is appropriate, and maintaining ownership through resolution.

This client-facing position works directly with end users and stakeholders to understand issues, provide solutions, and deliver professional service. The specialist also contributes to process improvements, collaborates with teammates, shares knowledge, and identifies opportunities to automate repetitive support tasks. The role provides exposure to a wide range of technologies and environments.

Requirements

• At least 3 years of experience in IT support; MSP or IT consulting experience is preferred.
• Technical proficiency across Windows environments, Microsoft 365, and Entra ID (Azure AD).
• Hands-on experience supporting and troubleshooting Windows Server environments, including Active Directory, user and group management, and core infrastructure services.
• Practical experience troubleshooting network connectivity and a solid foundation in networking concepts.
• Experience supporting and troubleshooting VPN connections.
• Strong problem-solving skills and the ability to investigate beyond surface-level issues and drive resolution.
• Exceptional communication skills and the ability to interact confidently with technical and non-technical users.
• Ability to take ownership of issues, communicate professionally, and use sound judgment about escalation.

Nice To Haves

• Experience in an MSP or IT consulting environment.
• Exposure to firewall configuration and changes.
• Willingness to identify and implement automation opportunities.

Responsibilities

• Provide high-quality technical support for computer systems, software, and hardware across client environments.
• Own technical issues from initial diagnosis through resolution.
• Troubleshoot Microsoft 365 and Entra ID (Azure AD), including administrative and configuration tasks.
• Support and troubleshoot Windows Server environments, including Active Directory, user and group management, and core infrastructure services.
• Monitor, diagnose, and resolve issues involving networking equipment, desktops, servers, VPNs, and related infrastructure.
• Troubleshoot network issues and implement appropriate improvements to connectivity and network security controls.
• Identify and implement automation opportunities for repetitive tasks to improve service delivery efficiency.
• Analyze issues, determine root causes, and implement effective solutions with minimal reliance on escalation.
• Provide timely follow-up, communicate clearly, and accurately document issues and resolutions.
• Escalate issues when appropriate while maintaining ownership and visibility through resolution.
• Collaborate with team members, share knowledge, and contribute to improving internal processes.

Benefits

• Competitive compensation and a full employee benefits package.
• Unlimited vacation policy.
• Matching 401(k).
• 8 paid holidays.
• Company-paid lunch offered three days per week.
• Employer-paid employee health, dental, and vision benefits.
• Collaborative, flexible, innovative, and supportive workplace culture.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed